Love admin, people, and interested in finance? You might be just who we’re looking for.

Nero Financial is seeking a motivated Client Support Manager to join our Gold Coast team on a part-time basis (3–5 days per week). Based in our Ormeau office, this is an immediate start opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional client service.

Who We Are

Nero Financial is a full-service commercial finance brokerage helping Australian businesses access the funding they need to grow and succeed. With offices in Melbourne and on the Gold Coast, our dynamic team is fast-moving, client-focused, and big on collaboration.

We believe work should be both productive and enjoyable — so if you’re curious about finance, great with people, and love keeping things organised, you’ll feel right at home here.

Role Overview

As a Client Support Manager, you’ll play a crucial role in supporting one of our Senior Commercial Brokers in managing the end-to-end deal process — from initial enquiry through to settlement. You'll help keep everything running smoothly behind the scenes, ensuring our clients receive top-tier service at every step.

This role is perfect for someone who thrives in a fast-moving environment, loves being organised, and has a sharp eye for detail. The ideal candidate will possess exceptional administrative skills and have experience in sales-led roles. A background in commercial finance will be looked upon favourably, but is not essential.

Key Responsibilities:

Client Communication: Serve as the primary point of contact for clients after their first meeting with their broker, providing assistance throughout the document collection process.

Document Collection: Liaise with clients to gather necessary documents for pre-approval submissions and during the settlement process. This includes financial statements, identification documents, and any other relevant documents required by the lender.

Data Entry and Management: Accurately input client information and document details into our CRM system. Maintain organized records of all client interactions and document submissions.

Follow-Up: Proactively follow up with clients to ensure timely submission of required documents and address any outstanding issues or concerns.

Collaboration: Work closely with our brokers to coordinate document collection efforts and provide regular updates on client progress.

Client Support: Assist clients with any administrative queries or concerns they may have, offering guidance and support as needed.

Qualifications and Skills:

Strong administrative skills with a keen attention to detail.

Excellent communication skills, both verbal and written.

Previous experience in a phone-based role, preferably in customer service or administration.

Ability to multitask and prioritise tasks effectively in a fast-paced environment.

Proficiency in Microsoft Office suite (Word, Excel, Outlook).

Familiarity with CRM systems is an advantage.

Proactive attitude with a commitment to delivering exceptional customer service.

If you believe you have the skills and experience required for this role, please submit your resume and a cover letter outlining your suitability for the position.

Any questions, please reach out to Chris on 0432 257 579. We look forward to reviewing your application.