Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!

This role has a strong focus on achieving safety, operational and financial scorecard metrics, in addition to achieving an extremely high standard of customer service.

Key responsibilities include:

• Participate in, manage and oversee Star Aviation’s day-to-day ground handling operations, including cabin cleaning.
• Lead and manage operational staff to ensure appropriate oversight of daily operations through provision of general and direct guidance to the team.
• Performing progress and final checks and signing off airline requirements particularly in relation to loading and unloading of aircraft.
• Planning and utilising staff and resources effectively to ensure that schedule delivery, cost and service levels are met.
• Investigate delays and service failures and work with the relevant internal and external teams to resolve.
• Assist with the calculation of budgets and cost models.
• Develop and maintain relationships with key airport personnel, liaising with airport operators to ensure airport facilities meet Star Aviation’s requirements.

You’ll be an ideal candidate for this role if you have…

• Certificate III in Aviation (Ground Operations and Service)
• A valid driver licence
• A valid Aviation Security Identification Card (ASIC)
• A Valid Authority to Drive Airside Card (ADA)
• Senior First Aid Certification
• Highly competent and previous experience in the operational requirements of Ground handling to perform above and below wing operations.
• Demonstrated achievements in managing, motivating and leading teams.
• Experience in developing and implementing business improvements and change management strategies.
• Excellent organisation and time management skills, with a strong ability to multi-task, prioritise and meet deadlines
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations and working in a fast-paced team environment.

On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more!