With more than 125 hotels, resorts and projects, Swiss-Belhotel International manages properties in 19 countries globally.

The York by Swiss-Belhotel is a four and a half star serviced apartment property located in the heart of Sydney CBD. Apartments accommodate up to 6 guests featuring full kitchens, laundry facilities and open-air balconies. The building also offers guests five levels of car parking, a heated outdoor swimming pool, spa, sauna and gym- making it the perfect destination for business and leisure stays and a great place to work.

After 5 years of great and positive growth our HK manager is leaving opening a door to someone to take on the hard work and to drive the department to the next level in customer service and attention to details in our rooms

MAJOR FUNCTION in overseeing

Housekeeping Room Attendants are responsible for cleaning guestrooms and guest corridors thoroughly and efficiently and providing outstanding guest service.

DUTIES AND RESPONSIBILITIES

Project courtesy, hospitality and professional behavior across your department at all times with guests and fellow colleagues.

Clean and inspect guestrooms according to daily cleaning assignments and established standards and procedures.

Manage the roster to account for the cleaning of the apartments and common area.

Ensure guestroom corridors and guestrooms are properly cleaned and well-presented at all times.

Report damages or maintenance issues to your supervisor as required.

Report lost and found items to your supervisor as required.

Manage laundry and linens according to established standards and procedures.

Carry out ad hoc cleaning requests and special arrangements for guests as required.

Handle other occasional duties including Minibar service.

Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.

Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.

Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.

Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision,

Perform other assignments to meet business needs as directed by your superiors.

REQUIRED SKILLS

Self-motivated.

Team player.

Innovative thinking.

Strong interpersonal and communication skills.

Able to multi-task and prioritise tasks consistent with business objectives.

High attention to detail.

Must be conversational in English

EXPERIENCE, TRAINING AND EDUCATION

Previous housekeeping experience and management of leading a team is desired.

Previous hotel experience desired.