Experienced Level 2/3 IT Engineer – MSP | Modern Work & M365 Expert

Are you an experienced MSP all-rounder who thrives on solving real business challenges? Join a team that values capability, initiative, and client care.

We’re looking for a Level 2/3 IT Support Engineer with proven experience in the Managed Services space. This role is ideal for a confident technical generalist who’s worked across a range of environments, loves engaging with clients, and can own issues through to resolution.

About Austin Technology

Austin Technology is a leading Managed IT Services provider based in Perth. For over 10 years, we've helped WA-based SMBs stay secure, productive and connected with smart technology solutions, proactive support, and people-first service.

We’re a tight-knit, technically strong team that works closely with our clients as a true technology partner. Our culture is fast-paced, positive, and solutions-focused.

About the Role

You’ll work in a Level 2+ capacity, acting as an escalation point for support tickets, managing client systems, supporting projects, and delivering excellent service across cloud, infrastructure, and security stacks. Every day is different — and you'll be exposed to a wide range of environments and technologies.

Must-Have Requirements (Please do not apply unless you meet all of the below):

3+ years in a Level 2 role within an MSP or similarly broad IT support environment

2+ years hands-on experience with Microsoft 365 and Intune in SMB environments

Proven customer-facing experience with excellent communication and interpersonal skills

Strong problem-solving ability and confidence managing escalated support issues

Valid driver’s license and a reliable, work-safe vehicle

Full working rights in Australia

Technical Requirements

Strong experience in:

Microsoft 365 – Exchange Online, SharePoint, OneDrive, Teams

Microsoft Intune – device provisioning, policy management, Autopilot deployments

Azure AD / Entra ID – MFA, Conditional Access, role-based access

Microsoft Defender for Business / Endpoint, Secure Score, and general M365 security

PowerShell (basic to intermediate scripting)

Microsoft 365 licensing and right-sizing for SMBs

Windows desktops in hybrid and cloud environments

Windows Server, Group Policy, RDS

Hyper-V virtualisation

Backup and disaster recovery platforms

Network config and troubleshooting – VPN, DNS, wireless, routers, switches, firewalls

Experience with Microsoft Security tools and frameworks is highly regarded

Microsoft Certifications will be strongly considered

Who You Are

A people person who enjoys building rapport and solving real problems

Confident communicator — clear, concise and friendly across phone, email and face-to-face

Highly organised and calm under pressure

Comfortable working across multiple client environments and managing your own time

Proactive and always looking for smarter, more secure ways to do things

Why Join Us

Tight-knit, supportive team with a strong technical backbone

Work that’s challenging, varied and never boring

Career development, cert support and exposure to modern technology stacks

A positive team culture where initiative is rewarded

Perth-based clients