About the role

We are seeking an experienced Service Advisor to join our team at Frontline Equipment Maintenance in Mackay, Queensland. As a full-time Service Advisor, you will play a crucial role in providing exceptional customer service and coordinating the maintenance and repair of a diverse range of vehicles and equipment.

What you'll be doing

Act as the primary point of contact for customers, providing accurate information and updates on the status of their equipment

Schedule and coordinate service bookings, ensuring efficient workflow and timely turnaround

Liaise with technicians to understand repair requirements and provide customers with detailed, transparent cost estimates

Manage the parts ordering and inventory process to ensure the availability of necessary components

Maintain detailed records of all service activities and customer communications

Identify opportunities to upsell and cross-sell services to enhance the customer experience

Contribute to the continuous improvement of our service delivery processes

What we're looking for

Minimum 3 years of experience as a Service Advisor or in a customer-facing role within the automotive or heavy machinery industry

Strong communication and interpersonal skills, with the ability to effectively liaise with customers, technicians, and management

Excellent problem-solving and critical thinking skills to quickly diagnose issues and provide accurate solutions

Proficient in using computerised maintenance management systems and inventory tracking software

Ability to work collaboratively in a team environment and thrive in a fast-paced, deadline-driven setting

Knowledge of automotive or heavy equipment repair and maintenance processes is highly desirable

What we offer

Full-time, permanent position – Monday to Friday

Comprehensive training and development programs to support your career growth

Great facility & supportive team environment

Vehicle for work purposes

About us

Frontline Equipment Maintenance is a leading provider of maintenance and repair services for light to heavy machinery and equipment in the Mackay region. With a team of highly skilled technicians and a commitment to excellence, we pride ourselves on delivering reliable, cost-effective solutions to our diverse customer base. Join our team and be a part of our continued success story.

Apply now to become our next Service Advisor and contribute to the smooth operation of our customers' critical equipment. You can also apply on our website, visit www.frontlineequipment.com.au/careers