The Company
Our client is a fast-growing, dynamic brand known for delivering innovative and outstanding customer service across Australia and internationally. With a passion for operational excellence, they strive to create a consistent and exceptional experience in every store. Now, they’re looking for a high-energy National Training Manager to drive the development and execution of cutting-edge training programs that enhance staff performance and maintain brand excellence.

The Role
As the National Training Manager, you’ll lead the development and execution of the learning and development strategy for both corporate and franchise stores, ensuring all staff are equipped with the skills and knowledge to deliver top-tier service. You will drive operational excellence, foster a culture of continuous improvement, and ensure the customer experience remains consistent across the brand. You’ll need to be a strategic thinker with the confidence to present and influence the leadership team, ensuring alignment with the company’s goals and initiatives. If you thrive in a fast-paced environment and can take charge of complex projects, this role is for you.

Key Responsibilities

• Design, implement, and manage a high-impact learning and development framework.
  
  
• Oversee franchisee and corporate training to ensure brand standards are met across all locations.
  
  
• Lead the creation and delivery of dynamic, high-quality training across digital platforms.
  
  
• Craft engaging, customer-centric content (videos, apps, online forms) that drives results.
  
  
• Ensure training materials meet industry standards and align with brand goals.
  
  
• Provide strategic oversight on coffee-related training, ensuring alignment with company objectives.
  
  
• Lead and inspire the Operations Excellence and Training teams, driving high performance and operational improvements.
  
  
• Collaborate across departments to ensure training supports business goals and enhances store performance.
  
  
• Manage training platforms (LMS, Jira) and provide insights on training completion and engagement.
  
  
• Oversee training budgets, resources, and ensure cost-effective delivery.
  
  
• Prepare training for new store openings, ensuring locations are operational from day one.
  
  
• Contribute to special projects and initiatives as directed by senior management.
  
  

Skills & Experience

• 5+ years in training and development, preferably in the QSR, hospitality industry ideally with franchise experience
  
  
• Proven leadership skills with the ability to build high-performing teams and deliver results.
  
  
• Strong strategic thinking and the confidence to present and engage with senior leadership.
  
  
• Expertise in e-learning, in-person training, and creating impactful content.
  
  
• Solid background in managing budgets and resources, driving operational improvements.
  
  
• Excellent communication and organizational skills, with a knack for keeping things on track and on time.
  
  
• Willingness to travel nationally and internationally to support operations.
  
  

Benefits

• Competitive salary and allowances with career growth opportunities.
  
  
• Flexible working arrangements.
  
  
• A supportive, collaborative work environment.
  
  

For More Information
For a confidential discussion about the role or your next career move, please contact Darien Gourlay at 0422 430 073 or email [email protected]

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