Pearl Home Care Gladstone is looking for a full-time Consumer Care Manager to coordinate complex/high needs consumer Home Care Packages, and provide nursing services to all consumers.

Business Management

Consumer Assessments: Conduct comprehensive assessments of consumers to identify their unique care needs, preferences, and goals.

Care Planning: Develop and implement individualised care plans that address consumer’s needs, goals, and preferences, and regularly update these plans as needed.

Communication and Coordination: Facilitate communication and coordination among the multidisciplinary team of healthcare professionals involved in consumer’s care, including physicians, nurses, therapists, etc.

Monitoring and Evaluation: Regularly monitor and evaluate consumer’s progress, adjust care plans as needed, and report any changes or concerns to the healthcare team.

Ensure that all care services are delivered in accordance with relevant regulations, policies, and standards of care, and participate in quality improvement initiatives.

Complete accurate and timely documentation of all consumer’s assessments, care plans, and other relevant information.

Advocating for the consumer and their family to ensure that their needs are met and their rights are protected.

Work Health and Safety

Implement safety policies and procedures.

Provides safety training to all staff members to ensure that they understand the safety policies and procedures and can work safely. This training should be provided on a regular basis and should cover topics such as manual handling, infection control, and emergency procedures.

Identify and assess potential risks in the home care environment and implement measures to mitigate those risks. This may involve conducting risk assessments of client homes and ensuring that staff have the necessary equipment and training to work safely.

Investigate all incidents and accidents that occur in the workplace and take appropriate action to prevent similar incidents from occurring in the future. This may involve conducting incident investigations, reviewing safety procedures, and implementing corrective actions.

Ensure that the Franchise is in compliance with all relevant health and safety regulations and standards. This may involve conducting regular audits and inspections to ensure that the workplace is safe, and that staff are working in accordance with established policies and procedures.

Business Development

Building and maintaining relationships with key stakeholders. This may include establishing relationships with healthcare professionals, community organisations, and government agencies to increase visibility and promote our services.

Participate in industry events such as conferences and trade shows to increase visibility and network with potential partners or clients.

Operations

As part of the role, the Consumer Care Manager may also be responsible for overseeing and coordinating various nursing care activities, such as wound care, catheter changing, and other clinical procedures.

Some specific objectives related to nursing care that a Consumer Care Manager may have include:

Assessing and monitoring the consumer’s vital signs, including blood pressure, temperature, and heart rate, and adjusting the care plan as needed.

Ensuring that the consumer’s wounds are properly cleaned, dressed, and monitored for signs of infection or other complications.

Changing catheters or other medical devices as needed and monitoring the consumer’s condition for any adverse reactions or complications.

Administer medications as prescribed by the consumer’s physician and monitor client for any potential side effects or adverse reactions.

Collaborating with other members of the healthcare team, such as physicians, nurses, and therapists, to ensure that the client receives holistic and coordinated care.

Manages and coordinates the delivery of care services to consumers, ensuring that their needs and preferences are met and that all care is delivered in accordance with relevant regulations, policies, and standards of care.

Monitors and evaluates the quality-of-care services provided to consumers, including conducting regular assessments, gathering feedback from consumers and their families, and making improvements where necessary.

Responsible for maintaining accurate records of consumer care, including assessments, care plans, progress notes, and incident reports.

Responsible for managing budgets for care services, ensuring that resources are used effectively and efficiently to provide high-quality care to consumers.

Knowledge, Experience and Skills

v Bachelor’s degree in nursing.

v A minimum of 3 years of experience as a Nurse in the Community.

v Minimum of five years' experience in a Care Management role in the aged care or disability services sector.

v Understanding of relevant legislation, policies and guidelines governing the provision of home care services, such as the Aged Care Quality Standards, Home Care Common Standards and the National Disability Insurance Scheme.

v Demonstrated advanced computer skills including Microsoft Office 365 and various other software applications.

Probity Requirements

v A National Criminal Clearance Check less than 6 months old prior to engagement: and subsequent criminal records checks at least once every two years.

v AHPRA Registration.

v Working with Children Check.

v NDIS Screening check.

v The Right to Work in Australia.

v Covid vaccination regulations are subject to variation according to state protocols.