At Peninsula, we foster a culture of excellence, collaboration, and growth. We are proud to be the trusted advisor to small and medium businesses—the backbone of Australia’s economy.

For over 42 years, we’ve been a Global leader in HR, Workplace Relations, and Health & Safety advisory services. We support over 35,500 businesses across ANZ, and with offices worldwide, our team of over 4,000 employees helps service over 145,000+ clients globally. We are proudly privately owned, with unmatched financial stability, driving our consistent global growth year after year.

Reporting into the Claims Manager, the Claims Representatives will help provide effective representation of our members in order to successfully resolve employment claims.

In this role, you’ll:

• Be hands on: efficiently triage and manage employment claims, providing representation for members at the Fair Work Commission.
• Be Member focussed: Act as a liaison with members when claims are received, provide support to Peninsula Mutual and apply strong advocacy and negotiation skills to resolve claims on behalf of members.

We’re looking for someone with 3+ yrs experience in a similar role, who has:

• Industry experience: Advocacy with unions, HR Member associations or prior Inhouse roles will set you up for success. Whilst legal qualifications are certainly nice to have, they’re not essential to excel in this role.
• Attendance at the FWC: Confidence with case preparation and representation of our members at the Fair Work Commission. You will be drafting documents and providing advocacy in unfair dismissal and general protection matters.
• A Commercial Mindset: A pragmatic approach to delivering clear, practical advice to our clients.
• Excellent communication skills – with a lot of this role being phone based, we need outstanding verbal and written communications, with high levels of empathy and emotional intelligence.

Some of our Peninsula Perks include:

• Enhanced Leave: Start with up to 25 days leave in your first year and earn more as your career grows—up to 31 days after 5 years!
• Profit Sharing: Share in the success of the business with an annual bonus.
• Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
• Career Pathways: Take your career further with a structured development path and opportunities to grow into an Associate Director role.
• Education Assistance Program: We support your professional development with ongoing education assistance.
• Bright Exchange: Access exclusive discounts on hundreds of products and services.
• Health & Wellness: Enjoy a $250 voucher, gym discounts and more!
• Social Club: Enjoy monthly events to connect and have fun with your mates.

If this sounds like you, we'd love to hear from you! Simply click the Apply button and submit your updated CV.

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer. We encourage candidates from all backgrounds and experiences to apply.

Please note: We do not accept applications from recruitment agencies. All applicants must have valid, unrestricted working rights for Australia.