Are you a detail-driven admin professional with a passion for helping learners succeed? We're looking for a Learning Support Officer – Short Courses to join our Digital Learning team!

In this role, you will be responsible for coordinating online programs, supporting students, and ensuring seamless course delivery.

As our short course LSO, you'll be at the heart of our dynamic learning environment, ensuring the seamless delivery and coordination of our online learning programs, and maintaining lines of communication between students, staff and lecturers.

If you have 3-5 years of administrative experience and a knack for supporting learning initiatives, we would love to hear from you!

Why Join Us?

Work-Life Balance: We understand that life can be hectic, so we do as much as we can to ensure that you have the flexibility you need to thrive both personally and professionally. Our LSO’s can work from two days a week once they complete their probation period! We also offer 4 days of study leave so you can thrive in your career and your education.

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that we offer opportunities for success to the wider community.

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

You will have the opportunity to be involved in:

Customer Interactions – you’ll be responsible for responding promptly and effectively to queries from existing or potential students

Guide students through the registration and enrolment process, ensuring a smooth transition from enrolment to course completion

Course Coordination, including scheduling webinars, liaising with lecturers, compiling & distributing course materials, creating and issuing completion certificates or badges to students

Ensure all student and course data is up to date and accurately recorded

Student support – you’ll play a key role in identifying and assisting underperforming students to help them succeed

Coordinat with international teams regarding course offerings and schedules

Ensuring high standards of course delivery in the exciting micro-credential space

Implementing and following company policies and procedures

Training lecturers and students on using our webinar software

Work with and maintain our LMS (Moodle) site for course management

Undertake additional tasks as required by your manager

What will you need to succeed?

A passion for education and helping others to achieve their best

Highly developed communication skills, both written and verbal

Excellent organisational and time management skills to handle multiple responsibilities

Proven track record of delivering top-tier customer service with a student focused approach

Strong ability to manage competing priorities in a fast-paced environment

Comfortable working to tight deadlines, ensuring timely course coordination and student support

Meticulous attention to detail to maintain accuracy in student records

Proactive and self-motivated, able to work independently with minimal supervision

Team-oriented mindset, fostering collaboration with colleagues and students

Tech savvy and adaptable, comfortable using Microsoft Office, familiar with learning platforms like Moodle, and quick to learn new tools like BigBlueButton or Teams

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

*This is what our current staff have to say about working at EIT:

“EIT is a great place to work and the future seems exciting.”

“I feel I'm in a company with great values, vision and opportunities, I think everybody can see it and feels the same way.”

“Been brilliant, lots of opportunities for taking on leadership roles, ideas are listened to and developed with manager, look forward to being with EIT now and into the future.”

“Overall EIT is a great workplace and employees are valued. There is a vision in place and it's great to see the company taking active steps to fulfil that vision”

“I really enjoy my job, it's fulfilling and challenging and has given me amazing opportunities to improve my own skills and contribute to real world change and growth.”

*comments are from the 2024 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.