Role Overview

As the Operations Manager, you will be responsible for and deliver critical functions for the organisation.

You will be responsible for:

Membership administration and processing

Volunteer engagement and support

Grant funding

Office coordination and administration

You will also assist in implementation of the organisation’s new funding model throughout 2025-2026.

Key Responsibilities and Tasks

Organisational policy and process research, development, modernisation and reporting.

Membership process and pipeline management.

Grants pipeline management including applying for and acquitting grant funding.

Develop and implement a new approach to volunteer management, recruitment and retention.

Assist with digitisation and workflow optimisation of the organisation’s operations.

Implement feedback management policy and process and assist in routine reporting.

Overseeing the delivery of office administrative functions.

Any other reasonable duties as directed.

About you

We are looking for a high performer with the ability to work well independently and as part of a small team. We are looking for a person who can both manage a function and deliver it. This means the ability to deliver through others as well as complete the work yourself. As we are a charity, we have a very small team and managers in our organisation need to be able to deliver functions themselves as well as collaborate with others.

Our ideal candidate will have the following skills, experiences and attributes:

Experience in a similar role and delivery of like functions to a high standard.

Confident communication and interpersonal skills, including a demonstrated ability to engage and build rapport with a variety of audiences.

Strong organisational and time management skills with the ability to prioritise and manage competing priorities.

Demonstrated ability to work autonomously with broad direction and as part of a small and dynamic team.

Have an adaptable, resilient, positive, proactive attitude and approach.

Demonstrated strong problem-solving skills and good exercise of professional judgement.

High attention to detail and accuracy in work undertaken.

Ability to manage competing priorities and timelines.

High levels of personal drive, integrity and accountability.

Desirable

Knowledge of/experience within veteran/ defence sector.

Experience in the not-for-profit / charity sector.

Governance/business administration or like qualifications.

To Apply

Send a cover letter that addresses the skills, experience and attributes noted above with your CV/resume. We will not pursue candidates who do not provide what we have asked for as part of their application.