About the Company

We are looking for an experienced Contact Centre Team Leader to join a NSW government client based in Parramatta on an approx. 2-3 month contract.

About the Role

• Lead, supervise, coach and develop Contact Centre staff to ensure all services are delivered to a high standard
• Monitor and review the day-to-day operational aspects of the team and Contact Centre and ensure KPI's are met
• Maintaining accurate data
• Promote continuous improvement and innovation by continually reviewing and updating all relevant processes
• The ability to handle complex inquiries and adapt to diverse scenarios.
• A strong understanding of confidential information handling, adhering to organizational and legal standards.

Skills & Experience

• 5+ years of customer service leadership experience
• Demonstrated experience in supervising diverse teams to deliver customer service plans and processes
• Experience and understanding of a Workforce Management System and Rostering Tool
• Experience working with a Queue Management Solution

How to Apply

Click APPLY if you are interested!

Please note: Only shortlisted applicants will be contacted.