About ISS First Response

ISS First Response is Australia’s leading assistance provider for commercial vehicles, rail and industrial clients, providing breakdown support, roadside assistance and organising incident response Australia-wide 24/7. We have hundreds of clients across various programs and we are never required to do cold calling. This is all about helping people.

We are a family-owned business, and we love the close-knit relationships that are built across our Company. We are looking for people who are team players, like to work hard and are reliable. Our culture is important to us, as is finding the right fit.

What You’ll Be Doing

As an Incident Management Consultant, your role goes beyond traditional customer service. You’ll be at the heart of our operations, managing urgent and critical client requests while delivering exceptional service.

Why This Role is Different

This isn’t just another call centre job - it’s an opportunity to build a meaningful career in a supportive, innovative, and flexible environment. As part of a boutique, specialised team, your work will directly impact Australia’s commercial and industrial sectors. Whether you’re guiding a stranded truck driver to the nearest service provider or helping manage a rail incident, your role is critical—and deeply rewarding.

What We Offer You

We offer a dedicated trainer and fully paid training program to ensure you can become an asset to us. Once you successfully complete our training program you will be promoted to Customer Service Agent and as such will be rewarded with a permanent role on a higher hourly rate.

Competitive Compensation

Full-time, permanent position with job security in a growing industry.

Enjoy 5 weeks of annual leave per year.

Work Environment:

Safe, spaced-out, screened workstations.

A collaborative team culture with snacks, themed lunches, and regular team activities.

Convenient Noble Park location with secure, off-street parking.

What We’re Looking For

No call centre experience? No problem. We value your personality, work ethic, and transferable skills over industry experience.

We’re seeking individuals who thrive in fast-paced, problem-solving environments and enjoy making a tangible impact through their work.

Essential Skills and Attributes:

Articulate communication and the ability to remain calm under pressure.

Strong typing skills.

Confidence using Microsoft Office and managing administrative tasks with accuracy.

Must have a patient demeanour and a solutions-oriented mindset to handle client challenges.

Consistent attendance, punctuality, and commitment to your shift roster.

Be available to work on a rotating roster between 6 am and 11 pm, Monday to Sunday.

Bonus Skills (Not Essential):

Prior experience in customer service, call centres, or heavy vehicle industries.

Familiarity with handling urgent or emergency situations.

How to Apply

Ready to make a difference? Here’s what we need from you:

Submit your resume via Seek and include a Cover Letter outlining why you’re the right fit for this role. Be specific about your skills and experience.