East Coast Care Connect is a dedicated NDIS provider committed to delivering person-centered support that empowers individuals to live fulfilling lives. As we expand, we are seeking a passionate and experienced Area Manager to lead our operations in Brisbane.

As an Area Manager, you will oversee the day to day operations of ECCC in the Brisbane region, ensuring high quality service delivery, business growth, and participant satisfaction. You will be responsible for fostering strong relationships, optimising processes, and leading a team to uphold ECCC’s values and mission.

Key Responsibilities

Oversee and manage daily operations to ensure efficiency and cost-effectiveness

Build and maintain strong relationships with participants, families, and stakeholders

Drive continuous improvement to enhance service quality and participant satisfaction

Lead recruitment, training, and supervision of staff, ensuring compliance and performance standards

Implement and optimize processes to enhance business growth and service delivery

Promote a positive, values-driven workplace culture through strong leadership

Report to the CEO to mitigate risks and identify expansion opportunities

Key Requirements

Experience in leadership or management within the NDIS or community services sector

Strong understanding of NDIS processes, compliance, and person centered care

Proven ability to manage teams, drive performance, and foster a positive work culture

Excellent stakeholder engagement and relationship-building skills

Strong problem-solving and strategic thinking abilities

Ability to work autonomously and as part of a collaborative leadership team