When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

The Front Office Manager is responsible for the smooth co-ordination and supervision of the entire Front Office area, including Front Desk, Telephones and Concierge. The Front Office Manager makes business decisions for the unit, taking into account the Hotel’s philosophies, policies, standards and procedures and is responsible for both the day to day running and longer term strategic development of the Department.

What will you be doing

Responsible for the day to day operation of the Front Office team.

Co-ordination of all aspects of the departments operation

Exceeding guest expectations in accordance with the Sheraton standards and procedures.

Coach and mentor the team to deliver outstanding results

About You

Previous experience in similar role in a 5 star hotel

Managerial experience is essential- Managing a team of approximately 25+ people

Excellent Customer Service Skills

Proven ability to work under pressure

Full time availability, including weekends and public holidays

Benefits and more

Supportive team environment

Learning and development opportunities

Life with the works benefits of Marriott

Discounts on rooms and so much more

This is a Full-Time role, working 38 hours per week

Salary is $90,000 – $100,000 per year depending on experience