At Element, we believe that time at work shouldn’t mean time away from life, so we provide a space for our associates to thrive. With an eco-minded philosophy and a passion for wellbeing, we start every workday focused and refreshed. We’re energized by a shared passion to live to the fullest, at work and at home. Join us as an Assistant Front Office Manager and get inspired by engaging with like-minded guests who appreciate our approachable, multidimensional team.

Full Time Role

Richmond Location

$75,000-$80,000

Position Summary:

Assist the Front Office Manager with all aspects of departmental operations, making business decisions which will create memorable guest experiences every day whilst displaying your curiosity and zest for life

Manage day-to-day operations and ensure the quality and standards of the hotel are met

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Be the “face of the hotel” – Being approachable, alive and seeking balance through each guest interaction from arrival to departure

Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations whilst highlighting your eco-minded philosophy

Build and strengthen relationships with existing and new customers to enable future bookings

About You:

Experience with OPERA property management system or similar

Relevant experience in a similar managerial role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Element Hotel is part of Marriott International's Longer Stays portfolio, which has committed to putting people first for 90+ years. Apply now!