About LDK Seniors’ Living

The LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.

About Greenway Views

LDK Seniors’ Living’s flagship village, Greenway Views, is in Greenway, Tuggeranong in Canberra, opposite the South Point shopping centre and walking distance to the Tuggeranong town centre. The village consists of 327 apartments, spread over five buildings that is about half a kilometre long from end-to-end. Greenway Views is home to nearly 400 residents over the age of 65. The village has over 6,000 square metres of communal space facilitating social connectedness and a vibrant village community. LDK delivers lifestyle-for-life through a variety of age-friendly facilities, amenities and activities for both independent and non-independent residents. On-site facilities include a gym, art centre, chapel, dance room, theatre, library, several hospitality outlets, village shed, barber shop, hairdresser, medical consultation room, grocer, purpose designed meeting spaces and a dog park.

About the Role

Reporting to the Clinical Lead, the Care Quality Officer plays a critical role in ensuring the organisation upholds the highest standards in quality, safety, and care practices. This position involves supporting auditing processes, incident and care complaints, and reporting systems to enhance organisational compliance, mitigate risks, and promote a culture of continuous improvement.

Role Responsibilities:

• Conduct regular audits in areas such as operational procedures, safety protocols, and care delivery standards.
• Identify gaps, risks, and areas for improvement, and provide actionable recommendations.
• Collaborate with teams to develop corrective and preventive action plans based on audit findings.
• Prepare and maintain detailed audit reports for internal and external stakeholders.
• Oversee the incident management process, including documentation, investigation, and resolution of reported incidents.
• Facilitate root cause analyses and recommend strategies to prevent recurrence of incidents.
• Ensure incidents are logged and managed in alignment with legal and regulatory requirements.
• Work closely with staff to enhance their understanding of incident management protocols and their role in fostering a safe environment.
• Maintain accurate records of all quality, safety, and care-related activities, including audits, incident investigations, and compliance checks.
• Generate regular reports summarizing key findings, trends, and recommendations for leadership.
• Track and analyze data to identify patterns and insights that inform strategic decision-making.
• Ensure timely submission of mandatory reports to regulatory bodies, as required.
• Promote a culture of continuous improvement by identifying and implementing best practices in quality and safety.
• Stay updated on industry regulations, standards, and accreditation requirements to ensure organizational compliance.
• Provide training and support

Our Employee Value Proposition

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

Benefits

• Competitive salary package
• Salary packaging with novated leasing options
• Employee referral bonus and retention bonus
• Rewards and retail discounts program
• Free on-site parking
• Excellent company culture underpinned by Love, Decency and Kindness (LDK)
• Continuous professional development and promotion opportunities
• Beautiful workplace environment at all our villages
• On-site cafes and restaurants available to staff
• Free daily coffee/tea/standard beverage for all staff
• Celebration of cultural events amongst staff and residents
• Free shuttle bus service to and from The Landings to Hornsby train station 7 days a week

Qualifications, Experience and Skills

• Bachelor's/Master's Degree in Nursing
• Current APHRA registration
• 5+ years of experience in quality, safety, care-related roles.
• Demonstrated experience with auditing, incident management, and reporting processes.
• Knowledge of relevant laws, regulations, and standards (e.g., Aged Care standards, workplace safety regulations, etc.).

How to Apply

People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.

If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you. Please click on the “apply” button and follow the prompts. Applications for this role will close at 11.59pm 19 April 2025. We will get in touch if you are shortlisted for this opportunity.

We value diversity and inclusion and actively encourage applications from Aboriginal and Torres Strait Islander peoples and those from diverse cultural backgrounds.

We encourage all applicants to visit our website at https://ldk.com.au/. Kindly email [email protected] if you have any questions.

Successful applicants will be required to undergo a Police Clearance. LDK Seniors' Living has a mandatory vaccination policy in relation to influenza.