At PFG Australia Pty Ltd we proudly live by our single-minded ethos and philosophy; “We keep you growing”. Whether that be through the support of our farmers growing their crops and animals; enabling our Dealers to provide customers with exceptional experiences and expertise; or developing a strong workforce – we continue to grow together. With over 14 brands, PFG Australia is the largest independent Tractor and Machinery wholesale distributor in the southern hemisphere, and we are proud of our heritage and how we continue to grow.

Our ongoing success has been driven by a unique team spirit and strong internal and external communication, ensuring our growth is underpinned by the very family values that continue to ensure our position as a preferred supplier to our dealers.

Reporting to the National Customer Experience Manager an opportunity has arisen for a Tractor Sales Specialist to join our Customer Care Team. This position will be based at our Head Office in Derrimut.

The Tractor Sales Specialist (TSS) is responsible for managing customer sales enquiries, qualifying leads, coordinating with Dealers, and ensuring a seamless follow-up process. The TSS plays a crucial role in maintaining clear communication, efficient follow-up, and delivering a consistent customer experience.

Reporting to the National Customer Experience Manager this role is pivotal in driving the conversion of sales enquiries into machine sales.

Key Responsibilities:

Initial Customer Contact:

· Receive and respond to customer sales enquiries.

· Gather preliminary information about customer needs, budget, location, and specific requirements.

· Qualify the customer's enquiry to ensure they are interested and able to proceed to the next stage.

Qualification of Enquiry:

· Verify that the enquiry aligns with the company's products and services.

· Assess additional customer preferences or needs that may influence Dealer assignment.

Enquiry Handover to Dealer:

· Identify the appropriate Dealer based on location, product availability, or customer preference.

· Discuss opportunities with Dealer, prepare and send an enquiry package to the Dealer, including customer information, product/service interest, and specific requirements.

· Provide instructions to the Dealer for follow-up with the customer.

Dealer Follow-up with Customer:

· Ensure the Dealer contacts the customer within a specified timeframe to discuss the enquiry and provide a quote.

· Address any customer questions and confirm product/service details as needed.

· Update the TSS on the initial contact status and expected quote delivery time.

Progress Follow-up:

· Monitor the progress of the enquiry and ensure timely responses from the Dealer.

· Record updates, including the status of the quotation and any challenges reported by the Dealer.

· Escalate or offer additional support if needed to ensure the enquiry progresses.

Enquiry Closure:

· Confirm the enquiry status and document the outcome.

· Update the enquiry record, marking it as closed, and document whether the enquiry led to a successful sale or requires further action.

· Schedule additional follow-up if the customer needs more time to decide.

Sales Calls:

· Warm calls to existing customers to promote marketing campaigns and finance special offers.

· End of finance term calls to offer the opportunity to purchase again with finance.

Key Attributes & Skills:

A self-starter with a 'can do' attitude and strong customer focus.

Strong organisational and analytical skills.

Strong follow-up and follow-through capabilities.

Systematic problem solving and negotiation skills with an operational focus.

High attention to detail and exceptional time management skills.

The ability to work independently and multitask in a high-pressure environment, including meeting multiple deadlines in short timeframes.

Calm and professional manner during difficult conversations.

Ability to work collaboratively with internal teams and external partners.

Well-developed oral and written communication abilities.

Great interpersonal skills with an engaging approach towards internal and external stakeholders.

Strong team player with the ability to work collaboratively across departments.

Self-motivated and able to work to and meet deadlines.

Attention to detail with high levels of accuracy.

Knowledge Requirements:

Excellent customer service skills, with a passion for supporting customers and lead opportunities via outbound customer contact.

Basic understanding of the Farming/Agriculture machinery and industry – previous experience in the industry would be highly advantageous.

Intermediate knowledge and competency in the use of Microsoft Office Suite.

Work Environment:

Predominantly office-based role with occasional travel to meet with Dealers or customers as needed.

Standard office hours with some flexibility required for follow-up activities.

Summary:

We take great pride in creating an inclusive, energised and team-based workplace with meaningful experiences, encouraging innovation and a growth mindset.

If you would like a career with PFG Australia Pty Ltd please submit your resume and cover letter by using the Apply button. If you are shortlisted you will be contacted, and for all other applications we thank you for your interest and wish you well in your job search.