Front Office Supervisor

Quest Frankston on the Bay is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Frankston on the Bay is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out.

Quest Frankston on the Bay is a 78 room property located in the CBD of Frankston, close to several business districts and walking distance from the beach. The property opened in 2013 and attracts a mix of corporate and leisure customer base.

At Quest Frankston on the Bay, we’re on the lookout for a new Front Office Supervisor to join its team on a full-time basis working 38 hours per week.

The Role

Reporting to the Property Manager, the role involves leading a small reception team, as well as hands-on reception tasks, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve sales targets, processing reservations and ensure full and accurate data capture, assisting corporate and leisure guests, and ensuring the smooth running of the reception team and function.

Your team leadership activities will involve working closely with the Property Manager on recruitment, rostering, training and leadership of the front office team to ensure high levels of work productivity and quality, positive employee engagement and retention, and strong alignment with Quest’s established model and procedures.

The Ideal Candidate

Will demonstrate a passion for customer service, advanced skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, high standards of personal presentation, and strong leadership capabilities.

Prior experience in a front office reception role in a hotel environment is essential, and prior experience with leading a team would be a distinct advantage.

Qualifications in a business discipline or the hospitality, travel or tourism industries would be highly regarded.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a close knit, growing team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and onsite parking.

Applications

To apply, please direct your letter of application and CV to Matt Dunmall, Property Manager. Questions and expressions of interest are welcome by telephoning Matt, Property Manager on (03) 8765 2500