Associate Director, Student Lifecycle and Experience

• Join the leadership team at RMIT's flourishing College of Business and Law.
• Drive direct impact on student experience, team culture and outcomes.
• Based at the Melbourne campus (3-4 days on campus) with potential work across other RMIT campuses.

About the Role
The Associate Director, Student Lifecycle and Experience position leads a comprehensive student lifecycle services portfolio within the College of Business and Law (CoBL), drives service optimisation and excellence, and ensures the effective delivery of high-quality, student-centered services across the Student Lifecycle. This role provides strategic leadership in service enhancement and innovation, operational efficiency, while also overseeing functions to support seamless student lifecycle management, with a focus on strengthening stakeholder engagement and using technology to drive service enhancements.

As a key senior leader for the College, the Associate Director is responsible for leading and sustaining a high-performance culture across the team, empowering people leaders to drive a positive culture with a strong focus on delivering coaching and development across the broader Students and Operations team. The role is accountable for high level planning, business advice and support to the General Manager, College Operations.

To be successful in this position, you will bring:

• Significant leadership skills including demonstrable experience of building and fostering a high-performance and positive service culture, strong experience in mentoring and coaching people leaders and driving positive performance within a service environment, preferably in the tertiary education sector.
• Demonstrated, substantial experience in leading large-scale, transformational change of service culture with a strong focus on the use of technology to enhance service and drive change.
• Advanced digital capabilities and technological understanding with a curiosity to learn, share and test new innovations.
• Proven experience in providing high level strategic advice and developing strategic plans, with the ability to understand issues at both a broad strategic level and a detailed operational level.
• We seek a forward-thinking, strategically minded candidate with a track record of contributing to organisational strategy and goals.
• Outstanding interpersonal, communication and business writing skills with an ability and confidence to deliver compelling presentations.
• Candidates must demonstrate success working in matrix structures and collaborating with colleagues and leaders at all levels across the organisation.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College of Business and Law
RMIT's College of Business and Law takes an industry and student-centred approach to its courses and programs, ensuring graduates are work ready and able to tackle business challenges, balance stakeholder needs, act as socially responsible global citizens and create fair and positive futures for all.

The College delivers impactful research informed by industry, which supports its strong position as a College at the intersection of business and technology with social impact. Its important work is underpinned by the principles of quality, collaboration, big ideas and putting people first.

As one of the largest Business Schools in the Asia Pacific region, the College is comprised of five schools - four in Melbourne and one in Vietnam - and delivers a broad range of programs in Business and Law, ranging from Degree to PhD levels.

The College's Business and Law programs are delivered in Melbourne as well as through RMIT Online, with its Business programs also available in Vietnam and through partner institutions in Singapore and Shanghai. The College employs over 1000 staff and delivers programs to over 26,000 students.

The College's central operations are located at RMIT University's City Campus in Melbourne and reside in the Swanston Academic and Emily McPherson buildings.

Click here for further details about the College.

To Apply

Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position and complete selection criteria, please see the Position Description hyperlinked below or contact Larisa Ahadi via email [email protected].

Position Description: Associate Director, Student Lifecycle and Experience

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.

Please note, if you are viewing this advert from an external site, please click 'apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.

Applications close at 11.59pm on 7th of April 2025

About RMIT University

RMIT is a multi-sector university of technology, design and enterprise with more than 96,000 students and close to 10,000 staff globally. The University's mission is to help shape the world through research, innovation and engagement, and to create transformative experiences for students to prepare them for life and work.

https://www.rmit.edu.au/about

https://www.universitiesaustralia.edu.au/university/rmit-university

Why work at RMIT University

Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. Find out more about working at RMIT University, what we stand for and why we are an Employer of Choice.

We want to attract those who will make a difference. View RMIT's impressive standings in university rankings.

https://www.rmit.edu.au/about/facts-figures/reputation-and-rankings

Bring Your Whole Self to Work

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

We are proud that our dedication to diversity has been recognised by a broad spectrum of external organisations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.

RMIT has a strong dhumbali (commitment) to the employment, development and retention of Aboriginal and Torres Strait Islander people within a culturally safe environment; we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Dani (Senior Talent Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.