The Role

ASD 4 Data Centre Technician:

An ASD 4 Data Centre Technician within the Data Centre Managers team will organise their workflow applicable to their area of responsibility. They will provide technical support that is informed by their knowledge of Technical/ICT solutions for implementing hardware and software installs and de-commissioning. They will also provide advice to a range of stakeholders on broad technical and administrative issues to achieve work unit and ASD outcomes. Monitoring of work practices, guided by embedded procedures and priorities.

ASD 5 Data Centre Technician:

An ASD 5 Data Centre Technician within the Data Centre Managers team will organise their workflow applicable to their area of responsibility. Undertake complex technical research and analysis, and perform Technical/ICT solutions for implementing hardware and software installs and de-commissioning. Coordinate and contribute to the team’s work effort consistent with stated work plans and provide advice and assistance on methods of task completion to team members.

They will provide advice to a range of stakeholders on more complex technical and administrative issues to achieve work unit and ASD outcomes. Monitoring of work practices, guided by embedded procedures and priorities. Resolve incidents and problems using expertise in Desktop Support, taking the initiative to identify alternative courses of action.

Further information can be found at: I’m changing my career | Australian Signals Directorate (asd.gov.au)

About our Team

The Enterprise Technology Division (ETD) Data Centre Managers team is responsible for the day-to-day management of ASD’s Enterprise Data Centre facilities and infrastructure.

This day-to-day management includes overseeing the entire ASD enterprise data centre environment, production of policies and documents, configuration of systems, administration of documentation and configuration of data centre infrastructure and systems.

ETD is comprised of members of diverse skills and disciplines who work together deliver the vital data centre operational capability across ASD.

Our Ideal Candidate

• Accountable to contribute to the investigation, diagnosis and resolution of network problems and provide advice on preventative strategies.
• Responsible to ensure all requests for support are dealt with and manage any outstanding problems in accordance with ASD and organisation standards, policies and procedures.
• Use experience to design and implement network changes and maintenance routines.
• Build and sustain effective working relationships with team members and actively participate in team work and group activities.
• Facilitate appropriate direction for the team by clearly communicating goals and objectives.
• Interpret and comply with security policy and contribute to the development of standards and guidelines.
• Investigate and help resolve network problems using expertise, taking the initiative to identify alternative courses of action.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Strong written, oral communication and interpersonal skills.
• Ability to adapt and be part of a continuous improvement-working environment.
• Ability to set work priorities and manage workflows. They can expect to be challenged in their role and supported by an inclusive and considerate team and leadership.

ASD is seeking applicants to fill current and anticipated vacancies and to create a merit pool for future vacancies. In line with the Australian Public Service Commissioner’s Direction 2022, upon completion of the recruitment activity, the merit pool will be available to locations across Australia.

For further information please review the job information pack, reference ASD/02760/25 on https://www.asd.gov.au/careers.