Senior Product Owner – Customer Loyalty

• $900 per day inc super | 12 month contract
• Customer loyalty focused role
• Run end to end road maps

Are you passionate about building customer loyalty through engaging digital experiences? Do you have a knack for gamification, rewards programs, and digital product management? This could be a great 12 month contract for you to consider

About the Role:
As a Senior Product Owner in Customer Loyalty, you’ll play a key role in shaping and executing the loyalty program strategy. You’ll work with cross-functional squads to develop innovative features, optimise customer engagement, and ensure seamless integration of loyalty initiatives across digital touchpoints.

Key Responsibilities:

• Feature Development: Translate the loyalty strategy into engaging product features across tiers, milestones, and rewards.
• Gamification & Engagement: Design habit-forming mechanics (streaks, progress bars, badges, surprise rewards) to drive sustained participation.
• Squad Leadership: Collaborate with engineers, designers, and analysts to refine requirements and execute sprints effectively.
• User-Centric Approach: Lead user testing and iterative improvements to enhance customer experience and interaction with the program.
• Technical Collaboration: Work with architects and tech leads to ensure scalability, stability, and seamless platform integration.

About You:

• 5+ years' experience as a Product Owner/Product Manager, ideally in a customer-facing digital product.
• Hands-on experience with agile methodologies, design thinking, and lean product development.
• Strong understanding of customer engagement and loyalty program mechanics.
• Experience in financial services, telcos, or insurance is highly regarded.
• Agile methodology or SCRUM certification preferred.

Why Join ?

• Work in a high-impact role driving customer loyalty innovation.
• Collaborate with industry-leading teams in product, technology, and design.
• Enjoy a hybrid work model, offering flexibility and work-life balance.
• 12 month contract with a view to extend

For more details please contact

[email protected]

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