About the Role

Are you ready to drive strategic initiatives and make a significant impact in retail banking? As the Lead Analyst Customer Analytics at BOQ Group, you'll play a pivotal role in leveraging data visualization and reporting to provide actionable insights.

This role is responsible for developing and maintaining advanced analytics solutions that enhance customer understanding and engagement. You'll work alongside your team to coordinate portfolio analytics and BI projects to meet business outcomes, utilising data visualisation tools to create compelling reports that drive business engagement with analytics.

In this role, you'll collaborate with internal teams to maximize the delivery of insights and ensure active team collaboration. You'll present business insights and performance across all customer channels, track, diagnose, and identify improvements on business issues by interrogating data and driving insights. Establishing robust and repeatable analytics processes by identifying relevant data sources and definitions will be key

About you

You the successful candidate - someone with a background in the finance industry with experience in data analytics, statistics, or mathematics. You should be well versed in analysing customer data & financial information, along with building and evaluating complex models using this data to provide strategic input and insight into business challenges.

You should have technical proficiency in SAS, SQL, Python, R Studio, DAX, and experience with Microsoft Suite, Power Platforms, and Dynamics. Having a strong analytical mindset, attention to detail, and advanced problem-solving skills are a must with the ability to liaise with and forge strong working relationships with internal and external stakeholders.

If you're ready to join a team dedicated to making a difference and driving customer analytics in retail banking, we encourage you to apply.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to Apply

To apply for this role at #boqgroup, follow the links or apply via our Careers Page.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.