This is a fabulous opportunity to work for one of Australia’s leading and award-winning technically companies who are passionate about their people and culture. You will be joining a business who are recognised as one of Australia's Best Places to Work; where a positive and fun team culture is 1st priority!
You will be joining the Contact Centre Team, supporting their clients with inbound SaaS platform enquiries. Full training will be provided in this role and this is the team where top performers are recognised and promoted quickly....

Your responsibilities will be:

• Acting as first point of contact for clients
• Handling high volumes of inbound phone enquiries
• Actioning client requests
• Working to KPIs - call volumes, customer service satisfaction
• Developing an in-depth knowledge of products and services
• Recording details of cases for further escalation

To be considered for this position you will have:

• Prior call centre experience handling high volumes of inbound calls is essential.
• Excellent spoken English with a confident & friendly phone manner
• Proactive and a can-do attitude
• Top time management skills

Importantly, you will be ready to see your career fly as opportunities to progress within this leading organisation are endless! You will work alongside a fantastic team who are supportive, collaborative and day-to-day, this is a place you want to work!

Staff benefits include:

• Fully stocked kitchens (daily breakfast and snacks) with lunches provided 2-3 times per week and free barista coffees
• 5 additional days of wellbeing leave per annum
• Monthly massages
• Free gym membership
• Ongoing professional development opportunities and career pathway program with formal career growth program
• Video games consoles, pool tables and ping pong comps
• Rewards & recognition programs

The salary guide is $65,000 + Super and the standard hours being Monday to Friday 8.30am - 5.00pm. The company offers a flexible hybrid work model - office 3 days (CBD location) / home 2 days.

For immediate consideration please apply via the SEEK link today.

Please note only shortlisted candidates will be contacted