Company: MSP Blueshift
Location: Melbourne, VIC (Mostly remote with occasional onsite work)
Salary: $90k-100k, plus super, plus profit share

About Us:
MSP Blueshift provides IT managed support and IT security services to small and medium businesses, primarily in the Melbourne area. We utilize some of the best tools available and have a highly systemized approach to our service provision. We are currently ISO 27001 certified, awarded Channels Futures MSP 501 2024 Top Managed Service Provider, Great Place to Work Certified MAR2025-MAR2026 and have implemented EOS.

Key Responsibilities:

• Provide IT support to clients using our ticketing system (excluding desktop support).
• Complete small and medium projects independently.
• Take a proactive approach to ongoing problems.
• Assist junior team members with escalated tickets.
• Provide onsite support when required.
• Participate in the after-hours emergency support roster.

Required Qualifications:

• Experience with installing and supporting Windows servers, email, firewalls, and wireless networks.
• Strong troubleshooting skills and perseverance to resolve technical problems.
• Advanced Office 365 experience beyond basic account administration, including policy management, CAP, MDM
• Some experience with and understanding of Cybersecurity frameworks and applications.
• Excellent teamwork and communication skills.
• Enthusiasm for continuous skill improvement.

You Will Be:

• Able to work with minimal supervision.
• Proactive in addressing support issues and willing to go the extra mile when required.
• Excellent in customer service with outstanding written and verbal communication skills.
• Aligned with our company core values.

Company Core Values:

1. The solution is out there: With a can-do attitude and willingness to learn, we will get it done.
2. Communicate from ground level: Knowing how to do the job is one thing, doing it with respect, understanding, and humility matters more.
3. Simple wins over complex: Simplicity is a cornerstone to enduring success. We focus on removing unnecessary complexity every time.
4. Turn the turtles: Success happens when people care about those around them. Like a turtle on its back, we will always help to turn it back over.

How to Apply:
If you are passionate about IT support and meet the above requirements, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for MSP Blueshift.