Job description

Job Title: Managed Print Service Technician

Location: Central Coast/Sydney/Newcastle

Company: New Era Print Solutions

Job Type: Full-Time

About Us: At New Era Print Solutions, we specialise in providing businesses with top-tier managed print services that streamline document workflows and enhance operational efficiency. As a leading provider in the industry, we are looking for a skilled and enthusiastic Managed Print Service Technician to join our dynamic team.

Job Description:

As a Managed Print Service Technician, you will be responsible for providing on-site and remote support for our clients' print devices. You will play a key role in ensuring the proper operation, maintenance, and troubleshooting of a wide range of printers, copiers, and multifunction devices. You’ll work directly with clients to solve issues, manage supplies, and ensure a seamless printing experience.

Key Responsibilities:

• Install, configure, and maintain printers, copiers, and multifunction devices at customer locations.
• Provide on-site and remote troubleshooting, diagnosis, and resolution of print-related issues.
• Perform routine maintenance, including toner and paper replenishment, and device cleaning.
• Manage and track printer supplies and consumables.
• Develop and implement proactive measures to minimize downtime for clients.
• Provide training and guidance to clients on device usage and best practices.
• Keep detailed records of service calls, device history, and maintenance performed.
• Ensure all work meets company standards and client expectations for quality and timeliness.
• Collaborate with sales teams to identify opportunities for service upgrades or additional managed print services.

Qualifications:

• Previous experience in managed print services or IT support is preferred.
• Strong knowledge of various print devices, including laser printers, copiers, and multifunction devices.
• Proficiency in troubleshooting hardware and software related to printing devices.
• Ability to work independently and manage multiple service calls efficiently.
• Excellent customer service and communication skills.
• Strong problem-solving skills and attention to detail.
• Must have a valid driver’s license and reliable transportation.
• Technical certifications (e.g., CompTIA, HP, Canon) are a plus but not required.

Benefits:

• Competitive salary and performance-based incentives. (Base Salary 55k to 75K)
• Paid time off and holidays.
• Opportunities for career advancement and professional development.
• Company vehicle and mobile device for work-related tasks.

How to Apply:

Interested candidates are encouraged to submit a resume and cover letter detailing their relevant experience to [email protected]. We look forward to hearing from you!

Industry

• Technology, Information and Media

Employment Type

Full-time