Domestic and Family Violence Advocates – Level 4 & 5

• Support victim-survivors of domestic and family violence in a pivotal advocacy role.
• Earn $43.08 – $51.51 per hour in line with the SCHADS Award classifications plus a host of additional benefits.
• Be part of a supportive and collaborative work environment that values professional development.
• Join a dedicated team working towards the elimination of domestic and family violence.

About DVNQ

DVNQ is dedicated to providing culturally appropriate, respectful, and holistic support to those affected by domestic and family violence (DFV). Founded in 1994, DVNQ operates in the heart of North Queensland, with a mission to eliminate DFV through advocacy, innovation, and collaboration.

At DVNQ, our values—Integrity, Compassion, Advocacy, Innovation, and Collaboration—guide our work with clients, stakeholders, and colleagues alike. Our dedicated team tackles complex issues, driven by a shared commitment to making a positive impact. We pride ourselves on a supportive and inclusive culture, where leadership sets a positive tone, and every team member contributes to our collective success. Join us in a central, easily accessible location, where your work will make a real difference in the community.

For more information, please visit our website: www.DVNQ.com.au

About the Opportunity

DVNQ is looking for both Specialist Domestic and Family Violence Advocates (Level 4) and Advanced Specialist Domestic and Family Violence Advocates (Level 5) based in Townsville, QLD.

Both roles report to the Team Leader and involve providing specialist DFV support, including risk assessments, safety planning, case management, and referrals.

The Advanced Specialist DFV Advocate (Level 5) will also take on additional leadership responsibilities, mentoring other DFV advocates, supervising service delivery, and working within embedded police partnerships to provide innovative and holistic responses to DFV.

Key Responsibilities:

Level 4:

• Providing trauma-informed crisis response, including risk and needs assessments and safety planning.
• Delivering services grounded in a feminist analysis of the gendered nature of DFV.
• Coordinating emergency accommodation and home safety upgrades.
• Liaising with internal colleagues and external organisations to ensure holistic support.
• Supporting clients in navigating court processes and obtaining protection orders.
• Participating in community education, awareness activities, and advocacy.

Level 5 (in addition to the above):

• Providing mentoring and supervision of Level 4 DFV Advocates, ensuring high-quality service delivery.
• Leading trauma-informed practice development and coordinating court work programs.
• Engaging with partner agencies, including working within police stations, to support victim-survivors and improve system integration.
• Driving continuous improvement projects, leading initiatives, and revising practice manuals in collaboration with leadership.

For a copy of the full position descriptions, please email [email protected].

Selection Criteria

To qualify, you will need a tertiary qualification in a relevant human services discipline and/or experience in the human services sector, with a minimum of two years for Level 4 and three years or more for Level 5 roles. A deep understanding of First Nations cultures and the impact of intergenerational trauma is essential for both levels.

Additionally, the following skills and competencies are being sought

Level 4:

• Knowledge of current DFV legislation and best practices.
• Strong decision-making and case-management skills.
• Ability to communicate complex information sensitively and effectively.
• Experience working in a culturally competent manner with First Nations peoples.
• Understanding of the complex ways in which children are harmed through experiencing violence.
• Able to consult and collaborate with a wide range of organisations and stakeholders.
• High competency with technology and record-keeping systems.

Level 5 (In addition to the above):

• Experience in mentoring and supervising teams in DFV services.
• Advanced decision-making and practice leadership, including working within embedded service models.
• Capacity to coordinate legal clinics, supervise court processes, and work with external agencies like QPS.

A current QLD C Class Driver’s License and Working with Children Check (Blue Card) are essential for both roles.

As our ideal candidate, you are supportive, collaborative, and able to work effectively with a diverse group of people. Your strong communication skills will help you build trust within the community and with partner organisations.

This is a role where your passion for advocacy and your commitment to social justice will shine. We seek someone who can bring empathy, professionalism, and dedication to our team, contributing to a safe and supportive environment for all.

About the Benefits

Employees classified under Level 4 of the SCHADS Award can expect to earn between $43.08 and $46.35 per hour. For those at Level 5, the hourly rate ranges from $49.28 and $51.51.

• Enjoy 4 weeks of annual leave with an additional 17.5% leave loading. Plus, receive an extra 3 days of leave during the Christmas period, allowing you more time to recharge and spend with loved ones.
• Access salary packaging options up to $15,900 per annum, significantly increasing your take-home pay by reducing your taxable income.
• Benefit from a structured induction process, regular in-house training, and ongoing professional development opportunities. We also provide internal and external professional supervision, ensuring you receive the guidance and support needed to thrive in your role.
• Enjoy a Monday to Friday work pattern with flexible hours, helping you maintain a healthy work-life balance.
• Participate in our dedicated team wellbeing days, designed to foster a positive and collaborative work environment.
• Access our Employee Assistance Program (EAP) for confidential support, advice, and counselling services to help you manage personal or work-related challenges.
• A commitment to staff wellbeing is reflected in our supportive work environment.

At DVNQ, we are committed to fostering a positive, inclusive, and supportive workplace where your contributions are valued and your professional development is encouraged.

If you share our values and have the skills necessary to bring success to the role, we invite you to apply today!

How to apply

Please email: [email protected] the following -

• Cover letter addressing each Selection Criteria listed above
• Resume and 2 professional references (one must be your current or most recent line manager)
• Proof of education, qualifications/or experience

Applications close: 9am Wednesday 16 April 2025

Applications that do not address each Selection Criteria or are received after the closing date will not be considered for interview.