Job Highlights

• Supportive, friendly and engaging work environment
• Hybrid working option
• Ongoing training and development programs

About BC Invest

BC Invest is a fast-growing diversified financial services group and non-bank mortgage lender, offering a combination of personal and financial services, including mortgage lending and asset management services. Current assets under management (AUM) exceed A$5.6 billion.

The Company specialises in domestic mortgages to Australian resident borrowers for properties in Australia and in non-resident mortgages for properties in Australia and the UK.

Due to the ongoing growth in the company there is an opportunity for a Customer Service Officer to join our friendly Sydney team and the company that values staff. If you consider yourself to be energetic, enjoy building and maintaining customer relationships, a natural negotiator, this role is suited to you.

Your new role:

As a Customer Service Officer, you will be:

• Manage and negotiate retention of existing customers
• Assist customers with statement enquires, online registrations, payment requests, account detail changes and other support queries they may have
• Prepare discharge payout figures with the utmost accuracy
• Complete transactional processes with due diligence and attention to detail
• Maintain and update customer data
• Manage daily allocated workflow within email inbox and regular operational tasks within allocated time frames
• Building strong and mutually beneficial relationships with our customers, referral partners, internal and external stakeholders.

Ideally, we are looking for someone with:-

• 2-3 years' experience within the Financial services industry with an understanding of mortgage lending
• Ability to work unsupervised, self-motivated, and adapt to an agile environment
• Passion to execute premium after-sales services and monitor customer satisfaction
• Superior negotiating and communication skills
• Talent to manage multiple tasks in a fast paced environment
• Excellent attention to detail
• ‘Can Do' Attitude! Ability to provide solutions & problem solve
• Excellent written and verbal communication and relationship/customer service skills
• A team player

We value your interest and encourage you to apply today. By joining us, you'll become part of a dynamic team dedicated to growth, learning & development, relationships, and excellence.

Please note, only shortlisted candidates will be contacted.