About the Role:

Our 24/7 centre is in the heart of Parramatta CBD, close to public transport. At the Ventia Operations Centre (VOC), we work closely with a diverse range of clients by providing quality customer service via inbound, outbound (no sales) and email correspondence. We have multiple casual positions available working full time hours to start ASAP for a two-month contract.

Benefits:

• Work for one of Australia's leading infrastructure providers alongside 35,000 employees
• On-the-job training and support
• Central location with a five-minute walk from Parramatta train station
• On-site parking
• Ergonomic desks that can be adjusted to your comfort

Duties and responsibilities:

• Monitoring our system for assigned work and tickets requiring prompt action.
• Provide clear support and assistance to clients and subcontractors through inbound and outbound calls.
• Updating systems with the latest information from clients and management.
• Performing data entry tasks.
• Resolving various types of tickets efficiently.

About You:

• Excellent communication skills (written and verbal)
• Experience in a customer service role previously
• Comfortable using new systems and have basic knowledge of Microsoft suites
• Ability to monitor and interpret key performance indicators

Diversity:

Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

How to apply:
Please apply below by clicking on the apply now button to be considered.