About the role

National Pest Solutions' is seeking a Scheduling & Customer retention specialist to join our team in Moreton Bay City, Queensland on a casual basis. In this key role, you will be responsible for coordinating the schedules of our pest control technicians and providing administrative support to ensure the efficient running of our operations.

What you'll be doing

• Manage the scheduling and dispatch of pest control technicians to customer sites
• Liaise with customers with outbound calls and confirm appointments and address any inquiries or concerns
• Maintain detailed records of job completion and provide reports as required
• Provide general administrative support, including answering phone calls, data entry, and file management
• Assist with the procurement of supplies and equipment for the pest control team
• Support the wider team with ad-hoc tasks as needed

What we're looking for

• Proven experience in a scheduling, coordination or administrative role, preferably within the pest control or home services industry
• Strong communication and interpersonal skills, with the ability to liaise effectively with customers and technicians
• Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
• Proficient in the use of Microsoft Office suite, with the ability to learn fast and use job management software
• A keen eye for detail and a commitment to maintaining accurate records
• A flexible and adaptable approach, with the ability to work independently and as part of a team

What we offer

At National Pest Solutions', we pride ourselves on being a great place to work. We offer a range of benefits, including competitive remuneration, opportunities for career development, and a supportive and collaborative team environment. We are committed to the health and wellbeing of our employees and encourage a healthy work-life balance.

About us

National Pest Solutions' is a leading provider of pest control services in South East Queensland. We have over 30 years of experience and are known for our commitment to quality, safety, and customer satisfaction. Our team of experienced technicians and support staff work hard to deliver exceptional service to our valued clients.

Apply now to join our team as a Scheduling & Customer retention Specialist !