Customer Service Consultant - Join a Leading Contact Centre!

Located in Springfield Our client is a dynamic and rapidly growing customer experience organization, partnering with top brands across the Pacific, Asia, and North America. They are passionate about delivering exceptional service, embracing innovation, and continuously improving to achieve outstanding results.

We are currently seeking Customer Service Consultants to join their team, where you'll have the opportunity to develop your skills in a supportive and engaging environment.

About the Role:

• First point of contact for a diverse range of customers, including the general public and business representatives
• Handle various inquiries, from general information and account updates to service-related matters
• Start with entry-level calls and progress to more complex tasks with experience
  
  Key Details:
• Full-time positions available
• Monday - Friday rotating roster (8 AM - 8 PM) - Weekend work may be required as per client needs
• Must be an Australian citizen
  
  What We're Looking For:
• Outstanding Customer Service Skills - Passion for delivering excellent service
• Tech-Savvy - Comfortable navigating multiple computer systems
• Adaptability - Ability to work efficiently in a fast-paced contact center environment
• Multitasking Ability - Manage multiple tasks while assisting customers
• Strong Communication - Clear verbal and written communication skills
• Eagerness to Learn - Willingness to grow and adapt to new processes
• Results-Driven - Ability to meet KPIs and performance targets consistently
  
  Why Join Our Client?
• Convenient Location - Avoid city traffic! Located near Orion Shopping Centre, with beautiful lagoon views and easy access to public transport
• Employee Perks - Rewards, recognition programs, free lunches, coffee, lucky seat draws, BBQs, and pizza days
• Career Growth - Opportunities for development and progression
• Work-Life Balance - Enjoy a role where you can truly leave work at work
• Pathway to Government Roles - A great stepping stone for those interested in government sectors
• Wellbeing Support - Unlimited access to a trusted mental health and wellbeing platform
  
  If you're passionate about customer service and looking for a role with growth opportunities, apply now.