The box tickers

• Shortlisting & interviewing now!
• $112K inclusive of super + 10% performance bonus (Salary negotiable for the right candidate)
• Customer Specialist Support Team Leader role covering hardship and complaints
• A genuinely unique role and change to make a big difference
• Coach, mentor & lead staff in business focusing on supporting the most vulnerable in society
• Deal with both internal and external stakeholders, including charities such as Good Shepherd
• Travel and be part of conferences across Australia, presenting to others
• Health insurance discounts, flexible working, recognition programs, well-being initiatives
• Monday - Friday, 8AM - 4PM or 9AM - 5 PM
• Work from home 2 days a week, and decide your days
• 100% values based & act by the values of compassion, integrity & collaboration!
• Brisbane CBD Location
• Stunning office with indoor gardens, latest technology, city views, onsite cafe with heavily subsidized coffee & open plan spaces
• Fun Fridays, LGBTQ pride days, paid volunteering day & more!
• A company where progression is encouraged & expected!
• Monthly pay cycle
• Paid parental leave
• Full-time role with job security!
• 100% Australian-owned company with over 30 years of history
• ASX15 company & Growing
• Global presence with a presence across North America - US & Canada
• Award-winning with numerous customer service awards
• Join a company rapidly growing with lots of progression & upskilling opportunities
• Inclusive & diverse culture with a large focus on physical & mental health

About the company:

Our client is one of the largest Australian-owned and operated toll-road companies. They have a presence across Sydney, Melbourne, Brisbane & North America with over 1800 employees. They are 100% values based, 'walking the talk', ensuring compassion, integrity, collaboration, and respect are at the heart of what they do.

Besides working for one of Australia's top companies, they offer a range of benefits including a highly competitive salary, flexible working, yearly salary increases, training, progression, and a culture focused on diversity.

The Opportunity:

Due to internal movements, they are looking for an experienced Team Leader to join the business. You will manage a team of 12 Advisors whose purpose is to assist customers across Australia with a range of issues including financial hardship, domestic violence, and more.

This role will ensure that the right people, processes, and systems are in place to provide best-in-class customer service to customers experiencing financial difficulty. It will also work with key internal and external stakeholders to provide feedback and ensure improvements are made with the aim of providing the best support to customers. The nature of the role will also require travel domestically to attend conferences and present findings accordingly.

In addition, you will work closely alongside the Customer Support Manager to provide support and ensure everything is running smoothly.

About you:

This is a unique role in an ever-changing environment so you will be naturally resilient, adapt well to change but also be people-focused.

• Previous leadership experience is essential with proven experience coaching and performance management
• Minimum 3-4 years of experience in a hardships leadership role highly regarded
• Customer-obsessed and go out of your way to assist
• Experience presenting to large audiences
• Passionate about helping those most in need
• Have an analytical mind and can make quick decisions
• Excellent written and verbal communication skills are essential
• A strong team player who likes to add value where they work
• Resilient and pick up systems & processes quickly

How to Apply?

If you are smiling from ear to ear and would like to know more then please do not hesitate and APPLY NOW following the prompts. Please email [email protected] with any questions or ring 8637 4444.

*** Only shortlisted individuals will be contacted ***
*** Must be a Permanent Resident or Citizen of Australia ***