Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional growth and development
• Supportive work environment with trusted leadership
• Access to a range of health and wellbeing programs
• Collaborative and inclusive workplace culture
• Long-term, secure employment with a global company

Make an impact at Serco

The purpose the Reintegration Department is to identify the key reintegration needs of Acacia Prisoners early within incarceration, to spur or further Prisoner motivation to change these matters, to provide appropriate opportunities and tools to take these steps, and to collaboratively work with Prisoners to make efforts toward addressing these needs, in service of improving their wellbeing and lessening offending behaviour and recidivism.

Reintegration Officers, as the key staff within the Reintegration Department, deliver upon these results. As a Reintegration Officer you will be responsible for assisting prisoner requests, submitting applications for support in Acacia and for when released into the community, engaging and collaborating with not-for-profit organisations, external agencies and internal Acacia departments (such as the Real Support Network), promoting effective throughcare into the community and supporting the broader Reintegration Team, including prisoner workers.

Serco is a place for you.

To be successful in this role you’ll have:

• Strong communication skills, both verbal and written, with the ability to engage positively with prisoners, staff, and other stakeholders.
• Previous experience working with similar groups, understanding the unique challenges they face and demonstrating empathy while maintaining boundaries.
• Commitment to confidentiality regarding prisoner, staff, and operational information
• Ability to identify and address issues within your area of responsibility and bring innovative ideas to improve processes and support reintegration.
• A proactive approach to working as part of a team, including effective collaboration across various departments and stakeholders.
• Background in Social Work, Psychology, or a related field is advantageous.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.