Opportunity:

The City of Albany’s Customer Service Team is seeking a proactive, friendly, experienced, and customer-focused individual to join us as a Customer Service Officer.

Reporting to the Customer Service Supervisor, you will play a key role in creating a welcoming first point of contact, ensuring exceptional customer experiences, and providing cashiering and telephonist services for the City.

About You:

To succeed in this customer-facing role, you will need excellent communication, interpersonal, and customer service skills. You should be a team player with strong computer literacy and numeracy abilities.

If you have experience in cashiering and working in a high-traffic customer service environment, we encourage you to apply.

About Us:

The City of Albany is one of Western Australia’s most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the City, you can help us to reach our full potential. We employ around 450 staff members and provide an exceptional and committed service to the City of Albany and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.

What We Offer:

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Superannuation co-contributions of up to $4,500 per financial year
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 8 weeks’ annual leave per year
• Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
• Access to our Employee Assistance Program (EAP) for you and your family
• Discounted ALAC Memberships
• Festive leave days
• Volunteering support
• Generous study assistance
• Employee recognition program
• Discounted Private Health Insurance
• Novated Leasing (where applicable)

Interested: To apply visit https://albany.elmotalent.com.au/careers/albany/job/view/555 for a full job information kit.

Please refer to the Conditions and How to Apply document for details on what to include in your cover letter to be considered for interview.

If you are having any difficulties or for further assistance with the process please contact People and Culture at [email protected] or on 6820 3110.

Role related queries should be directed to Tanya Catherall, Team Leader Property, Leasing and Customer Service on [email protected] or on 6820 3074.

Deadline: Applications close 5pm, Thursday 10 April 2025

The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, sexual orientations, and gender identities.