About the role

Seeking a motivated and detail-oriented Repair Coordinator within the Insurance Builder sector to join our team in Brisbane, QLD. As a Repair Coordinator, you will play a crucial role in managing the repair process for our insurance-related construction projects, ensuring timely and efficient completion of work. This is a full-time position that offers the opportunity to be part of an established and reputable organisation. Working for a national Insurance Builder, training, support and career progression opportunities await!

What you'll be doing

• Coordinate and oversee the repair process for insurance-related repair projects, liaising with contractors, home owners, and insurance providers
• Be the go-to customer care person for Australians in their time of need, seeking repairs after insurance events
• Monitor project timelines and budgets, identifying and addressing any potential issues or delays
• Maintain detailed records and documentation, ensuring compliance with client requirements
• Communicate effectively with all stakeholders, providing progress updates and resolving any queries or concerns
• Collaborate with the broader team to identify and implement process improvements, enhancing the overall efficiency of the repair coordination function

What we're looking for

• Minimum 2 years of experience as a Repair Coordinator or in a similar role within the insurance building or construction industry
• Strong communication and interpersonal skills, with the ability to effectively liaise with a variety of stakeholders
• Excellent organisational and time management skills, with a proven track record of delivering projects on time and within budget
• Proficient in using relevant software tools and systems, such as project management and customer relationship management platforms
• Demonstrated problem-solving abilities and a solutions-focused approach
• Familiarity with insurance-related construction processes and regulations

What we offer

• Competitive salary with regular review
• Opportunities for professional development and career advancement
• Comprehensive health and wellness benefits
• Flexible work arrangements, including the option to work from home
• Collaborative and supportive team environment

About us

A leading national insurance builder, we are there for all Australians and Australian residents after their properties have been damaged in insurable events such as storm, wind, fire, impact or other.

We pride ourselves on our professionalism, our reputation for quality, customer care and timeliness of service.

We work on claims as small as a window frame repair to whole house rebuilds, and each is as important to us as the next as long as we're helping people feel secure and back in their homes.

If you are interested in this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.