Are you passionate about hospitality and creating memorable experiences? The Town Tavern is looking for a dynamic and motivated Duty Manager to join our team!

About Us:

The Town Tavern is a vibrant and community-focused venue, offering a warm and welcoming atmosphere for guests. With a commitment to providing exceptional service, we pride ourselves on being a cornerstone of our community.

Part of a wider group with 12 hotels, we offer real career development. We employ high performing and driven managers to ensure that we can deliver on our purpose; To provide exceptional customer experiences that leave a lasting impression in our community.

The Role:

As Duty Manager, you will be a pivotal part of our team, overseeing day-to-day operations, managing staff, and ensuring our patrons enjoy a welcoming and enjoyable experience. Your key responsibilities will include managing bar and gaming services, coordinating the team, and ensuring compliance with all relevant regulations.

Key Responsibilities:

• Manage daily hotel operations with a focus on the gaming floor.
• Lead and support a team to maintain high service standards.
• Handle guest inquiries and resolve any issues promptly.
• Oversee cash handling, gaming operations, and compliance.
• Uphold and enforce safety, health, and gaming regulations.
• Oversee the bar, ensuring compliance with all policies and regulations.
• Maintain strong relationships with customers and team members, fostering a positive and welcoming environment.
• Assist in rostering, staff management, and training.
• Uphold high standards of service and cleanliness throughout the hotel.

What We’re Looking For:

• Exceptional communication and customer service skills.
• Previous experience in a duty management role within the hospitality industry advantageous, but not necessary.
• Gaming experience.
• Ability to lead a team in a fast-paced, high-energy environment.
• Flexibility to work across a variety of shifts, including evenings, weekends, and public holidays.
• Must hold RSA and RCG certification.

What We Offer:

• Competitive salary with bonus scheme, room for growth and professional development.
• A supportive and friendly team environment.
• Parking available on site.

If you're ready to take the next step in your hospitality career and become an integral part of our team, apply now! We can’t wait to meet you!