About us

Connected Well is a medical support services organisation, supporting General Practice (primary health care) in Canowindra. Our main client is a popular rural GP who delivers pro-active, carefully-planned care of patients with chronic conditions. During 2025 we will start supporting a new acute-only clinic that complements our GP’s focus on chronic care.

We are a team of 5 and are wanting a 6th person to share reception and patient-journey tasks. The position is on a casual basis with varying hours on a fortnightly roster, totalling approximately 30 hours per fortnight.

Qualifications & experience

• Proven ability to problem-solve and multitask, with great organisational skills
• Ability to quickly grasp new concepts and retain information
• Ability to confidently work autonomously but cooperatively
• Willing to try new ways of doing things in the pursuit of better outcomes
• Able to engage the public in a bright, friendly manner whether they deserve it or not

Highly Regarded

• Experience of working remotely as part of a team using instant messaging and email
• Experience with computers and fluent typing
• Medical reception experience highly regarded but not essential
• CPR Certificate (or willingness to obtain)

Tasks & responsibilities

• Negotiate with patients on behalf of the GP
• Manage patient interactions and expectations
• Reception on clinic days
• Phone reception sessions
• Manage incoming and outgoing communications
• Be responsible for engaging with the ‘journey’ of a sub-set of patients, including recalls and reminders
• Liaise with the practices of other Health Professionals and other medical industry organisations
• Learn the sections of the Medical Benefits Schedule which apply to General Practice
• Pre & post clinic setup & pack up on clinic days
• Facilitate payment (including handling cash)
• Use IT systems including Bp Premiere & Microsoft 365 suite

Benefits

• You will be paid as a Support Services Level 3 under the Health Professionals and Support Services Award [MA000027]
• Flexible, family-friendly rostering, largely during school hours
• Supportive team
• Get exposure to cutting-edge model of patient care
• Work with people who care about what they do and are finding ways to improve

Restrictions

• This position is not open to people who are connected to our patient population by long-term family and social ties.