Customer Service Delivery Manager - Support Centre

Empower Teams to Deliver Unparalleled Customer Experiences

• Locally owned WA retailer
• National store portfolio with strong e-commerce platforms
• Inspire, lead, and develop a dynamic customer-focused team

Join a passionate team dedicated to excellence in customer service and operational success, both in-store and online.

About the Company
Our client is a family-owned, leading kitchenware and homeware retailer in Australia, known for inspiring a love of cooking and delivering exceptional service. With a growing national presence and an innovative approach to e-commerce, they are seeking a skilled Customer Service Assistant Manager to support their journey of delighting customers and empowering their team to exceed customer expectations.

As the Customer Service Delivery Manager, you will play a pivotal role in supporting the Service Delivery Manager, ensuring the seamless delivery of customer service excellence. You will actively lead by example, foster team collaboration, and champion continuous improvement to create a positive impact across all customer interactions.

The Role:

• Lead, influence and support your team to exceed customer expectations.
• Develop and grow your team’s capabilities to achieve long term retention.
• Effective roster management to meet diverse trading patterns while optimising costs.
• Review and manage response rates on all queries and escalate where appropriate.
• Evolve efficiency processes to lift productivity and support growth.
• Hands on leadership role with a collaborative and inclusive approach.
• Building relationships with internal and external stakeholders.
• Exceeding customer expectations via all touch points.

What you will Bring:

• Experience in leading and developing customer service teams in retail and e-commerce settings.
• Exceptional communication and interpersonal skills, with a focus on customer-first solutions.
• Passionate about team development, engagement and retention.
• Strong organisational and analytical skills to manage multiple priorities and improve efficiencies.
• Hands-on experience with reporting metrics and ERP systems.
• A well organised manager with a desire to continually improve processes
• A genuine, approachable leadership style.

What you will Receive:

• Competitive salary of $90k+Superannuation
• Work in a supportive & inspirational business with an authentic, people-first culture.
• Structured onboarding and ongoing training to set you up for success.
• Access to outstanding product discounts.
• Career growth and development opportunities.

How to Apply

If you are a proactive leader passionate about creating exceptional customer experiences, apply today! For any questions or a confidential conversation, call Elissa on 0484 614 160.

Visit rwr.net.au/hot-jobs for more exciting opportunities in the retail sector!