ROLE TITLE: STORE MANAGER (RELIEF)

ROLE LOCATION: Sydney, NSW

REPORTING TO: Area Manager

WHY CHOOSE STORHUB?
With over 20 years of industry expertise, StorHub is rapidly expanding in Australia to become a leader in the self-storage sector. As we continue to grow and add new sites in Sydney, we are seeking a dedicated Relief Store Manager in NSW to join our team.

At StorHub, we pride ourselves on delivering secure and convenient storage solutions to our valued customers. We are looking for a dynamic Store Manager to oversee daily operations while upholding our commitment to safety, security, and exceptional customer service.

Our Commitment to You:

StorHub thrives on engaging high-achieving, growth-focused team members. We're dedicated to nurturing your development and competence, fostering an environment where you can excel. We provide support, autonomy, and encouragement to learn from mistakes, embrace responsibility, and collaboratively surpass individual and team targets. Join us to achieve excellence together.

STORHUB “GRIT” CULTURE

We are looking for team members who will strive to deliver excellence and contribute to a corporate culture that fosters GRIT in our attitudes and work.

• Growth – Learning and improvement.
• Respect – Teamwork and Humility.
• Initiative – Courage and Innovation.
• Trust – Integrity and Transparency

ROLE DESCRIPTION

Our Store Managers collaborate with their Area Manager and team to enhance centre performance in accordance with our company values at StorHub Australia. This pivotal role includes; customer service, administration, operations, and people management, playing a crucial part in our business.

Key Responsibilities:

• Lead and motivate a team of 1-2 Store Sales Assistants, setting clear expectations, providing ongoing support, and feedback to ensure team performance meets or exceeds targets.
• Ensure consistent delivery of excellent customer service.
• Oversee operational excellence, actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
• Provide weekly and monthly reports summarizing the centre's financial performance directly to the Area Manager.
• Promote a positive and inclusive team culture that aligns with StorHub Australia's values, fostering teamwork, care, and excellence.

Benefits of Working with Us:

• Secure a permanent role with a global company with an exciting growth trajectory and career opportunities, StorHub Australia
• Enjoy a rotating roster for improved work-life balance.
• Access structured training with a continued focus on development.
• Onsite parking included.

About You:

• Demonstrate a minimum of 1 year of experience within a management or team leader position in a high-volume setting.
• Possess strong conflict resolution skills and the ability to de-escalate situations.
• Demonstrate a proven ability to work towards sales targets and KPIs.
• Display effective communication skills and the ability to foster a team-building environment.
• Possess a motivated, proactive, and positive outlook with a willingness to learn and grow with StorHub Australia.
• Demonstrate excellent written and verbal communication skills with a keen eye for detail.
• Hold a valid driver’s license and own a car.
• A forklift license is desirable but not essential; openness to learning to operate a forklift is essential.
• Availability to work on a rotating roster, including every second Saturday

Please note, applicants may be subject to pre-employment checks, including reference checks, medical assessments, and, with consent, police background checks. It's important to note that individuals with criminal records are not automatically disqualified from applying for this position. Each application will be considered on their merits.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a store manager?
• Do you have customer service experience?
• Do you have experience in a sales role?
• Do you have experience with inventory management?
• How many years of people management experience do you have?