About the role

As the Office Manager at Aakrith Education Consultants Pty Ltd, you will be responsible for overseeing the smooth and efficient day-to-day operations of our Brisbane office. In this full-time role, you will play a crucial part in ensuring our administrative functions run seamlessly, allowing our team to focus on delivering exceptional service to our clients.

What you'll be doing

• Establish and maintain clear service standards for client inquiries and application process timelines in line with the code of conduct.
• Ensure all migration processes and student enrolments adhere to legal and regulatory requirements.
• Monitor client feedback and update service standards as needed.
• Assign staff for migration applications, consultations, and student enrolments, ensuring efficient workload management.
• Supervise staff to ensure timely submission of student course enrolments and migration applications.
• Set priorities to address urgent migration applications and enrolments promptly.
• Review applications and enrolment forms for accuracy.
• Manage meeting room schedules and ensure necessary resources are available for client consultations.
• Maintain up-to-date records of client progress, application status, and communication history using CRM (Agentcis).
• Ensure documentation and filing of migration applications and education enrolments using SharePoint.
• Track and follow up on client payments, ensuring accurate records.
• Liaise with migration agents for updates on client applications.
• Work with IT service providers to resolve CRM and cloud system issues.
• Manage office supplies and ensure the availability of stationery and promotional materials.
• Coordinate with educational providers for client inquiries and promotional activities.
• Collaborate with the Director to implement new business strategies and resolve operational issues.
• Assist in staff recruitment, hiring processes, payroll management, and invoice payments for sales contractors and stakeholders.
• Keep staff updated on government legislation related to student recruitment practices.
• Monitor staff performance, provide feedback, and conduct training sessions on new job tasks.
• Ensure compliance with Fair Work legislation, privacy laws, and workplace health and safety (WHS) regulations.

What we're looking for

• Minimum 3-5 years of experience in an office management or administrative leadership role
• Strong organisational and problem-solving skills, with the ability to multitask and prioritise effectively
• Excellent communication and interpersonal skills, with a customer-focused approach
• Proficient in using office software, including Microsoft Office suite and CRM tool (Agentcis)
• Demonstrated ability to work independently and as part of a team
• A keen eye for detail and a commitment to maintaining high standards of work
• Prior experience in the education consultancy or migration industry is preferred, but not essential

What we offer

At Aakrith Education Consultants Pty Ltd, we are committed to providing our employees with a supportive and rewarding work environment. As our Office Manager, you can expect:

• A dynamic and supportive work environment.
• Opportunities for professional growth and career development.
• Competitive salary and benefits package.
• The chance to work with a dedicated team committed to making a positive impact on clients' lives.

About us

Aakrith Education Consultants Pty Ltd is a leading provider of educational consulting services and migration services in Queensland. We are looking for a highly organized and motivated Office Manager to oversee office operations, ensure compliance with regulatory requirements, and support our team in delivering high-quality services.

If you're excited about the prospect of joining our team as the Office Manager, we encourage you to apply now.