Are you looking to join an industry leading NDIS Service Provider?

Do you want to work for an organisation where you feel valued and heard? If so, Hunter Care Group is the place for you!

Hunter Care Group (HCG) is a leading Disability and Mental Health Support Service, and one of the largest NDIS providers in the Newcastle and Hunter Valley region.

HCG believe that people are at the core of everything we do! We are committed to ensuring that everyone who engages with HCG feels valued and a part of our team.

HCG have an exciting career opportunity for a Caseworker to join our team in Newcastle.

About the role:

As a Caseworker at Hunter Care Group, you will play a vital role in supporting our Support Workers who provide direct support to participants in the community. While the role primarily focuses on NDIS funded supports, you will also hold a caseload of clients supported through the Casework Support Scheme (CSS) working with the NSW Department of Communities and Justice (DCJ).

You will work closely with clinicians, family members, Support Coordinators, and, most importantly, the participants themselves, to ensure they receive high-quality, reliable support tailored to their individual needs.

Duties will include:

• Monitor and manage a caseload of NDIS participants and CSS clients, ensuring documentation, funding, and compliance are maintained.
• Support and guide Support Workers to ensure they deliver high-quality, person-centred care.
• Conduct referral meetings and assess participants' needs to develop tailored support plans.
• Create and implement participant goal plans and risk assessments.
• Build and maintain a team of suitable Support Workers for each participant by carefully matching their needs, preferences, and goals with the right workers from our support team.
• Coach and mentor Support Workers, helping them develop the skills and confidence to provide outstanding care.
• Work collaboratively with NSW Department of Communities and Justice for CSS clients, ensuring appropriate support and case management.
• Empower participants by promoting choice, independence, and quality of life.

The Successful Candidate will have:

• Certificate IV (or higher) in Community Services, Mental Health, Counselling or other relevant qualification (Bachelors Degree Desirable)
• 12 months experience supporting those with various diagnosis and co-morbidities (including experience in managing challenging behaviours)
• Ability to support participants in a person-centred way, that promotes choice, self-determination and independence.
• Excellent organisational and time management skills, and the ability to be flexible and responsive.
• Ability to work towards and meet KPI targets
• Ability to act ethically and maintain professional boundaries
• Experience or knowledge of case management in the child protection or DCJ space will be highly regarded
• Comprehensive understanding of NDIS framework and policies will be highly regarded.

Essential Criteria:

• Current Working with Children Check (or willingness to obtain)
• NDIS Worker Check Clearance (or willingness to obtain)
• NSW Drivers Licence

On Offer for the Successful Candidate:

• A Supportive Team Environment: Work alongside an experienced and supportive team
• Competitive Renumeration: Enjoy a salary that reflects your contributions!
• Flexible Work Arrangements: Post-probation, enjoy flexible work hours and hybrid options tailored to your lifestyle
• Monthly Rostered Days Off (RDOs): Take time to recharge with scheduled days off every month.
• Strong Management Support: Thrive under approachable and proactive leadership committed to your success.
• Convenient Office Location: Our office in Maryville is in a convenient location, with free street parking available.
• Team Culture and Events: Join us for fortnightly office lunches, quarterly company BBQs, and other fun HCG events
• Salary Packaging Perks: Access to novated car leasing, discounts and other perks with Flare HR, to enhance your financial benefits
• Annual Renumeration Reviews: Be recognised and rewarded for your contributions with regular salary reviews.
• Celebrating Tenure: Enjoy rewards and recognition as you grow with us.

We look forward to hearing from you!

For a confidential discussion about the role, please contact [email protected] and we can arrange a mutually suitable time to make contact.

Hunter Care Group is an Equal Opportunity Employment Provider who encourages suitably qualified candidates from diverse backgrounds and lifestyles.