The role will report directly to the General Manager and be accountable for, but not limited to, the following key responsibilities:

Reservations Management & Operations

• Oversea staff to provide exceptional front of house / reception duties during check-in, check-out, and through every guests in-house stay.
• Supervise the reservations team to optimise efficiency and ensure seamless coordination of all bookings.
• Implement strategies as directed by General Manager to maximise occupancy and revenue.
• Ensure seamless inter-departmental communication with Reservations Team to enhance operational effectiveness.
• Maintain expert knowledge of the hotel’s reservation systems and related technologies.
• Collaborate in the recruitment and training new staff members.

Guest Experience & Service Excellence

• Evaluate and monitor customer satisfaction. When necessary, can provide in-house solutions to grievances.
• Provide guests with information on local attractions and arrange tours and transportation as needed.
• Uphold a reputation for excellence in accommodation, service, and hospitality.

Financial Responsibilities

• Work closely with the General Manager to maximise average daily rate (ADR) and occupancy levels
• Collaborate with General Manager and Accountant to ensure AR setup and chargeback authorisations align with hotel credit policies.
• Enforce cancellation and guarantee policies to secure revenue.
• Ensure commissions are accurately processed and in line with agreements.
• Manage purchasing and departmental expenditure for hotel services and guest experiences, including breakfast, as per delegated authority from the General Manager.

Occupational, Health and Safety

• Ensure all reservations operations maintain a high standard of cleanliness, organisation, and functionality.
• Ensure security measures are in place and maintain the hotel’s property.
• Ensure compliance with all OH&S standards

To be interviewed for this role you will be required to have the following skills and experience:

Experience

At least 3 years previous experience within a 4 or 5 stay hospitality environment

Qualifications

Degree or Diploma in Hospitality

Skills

• strong leadership
• communication problem-solving
• and
• customer service skills
• along with the ability to manage time and delegate tasks effectively.
• Approved Manager certification
• Experience in managing and ability to allocate work duties to Housekeeping Manager, Reception staff and Bar staff.
• Experience with Deputy software highly regarded

Please apply to:

Marco Batacchi

Phone Number : 08 6160 6800

Email Address: [email protected]