Facilities Contract Manager

Advent Facilities Management

$70,000 - $80,000 a year - Full-time

Full job description

This is a full-time hybrid role for a Facilities Contract Manager. The Facilities Contract Manager will be responsible for managing national clients accounts across all property sectors, providing exceptional customer service, coordinating job work orders on behalf of clients, while engaging with various stakeholders, employees, and suppliers. The role is located in Perth CBD.

The right candidate will have:

• At least 2 years experience in Facilities Management/ Cleaning/ Security/ Project Management
• Experience in contracts administration
• Excellent communication and customer service skills, with the ability to engage positively with a diverse range of stakeholders, including clients, staff, and contractors
• A positive attitude towards continuous improvement and a proactive approach to problem-solving
• Strong attention to detail and the ability to prioritize tasks in a fast-paced environment
• Demonstrated ability to work under pressure and meet deadlines
• Excellent time-management and organizational skills
• Proficient in Microsoft Office and other relevant software
• A current driver's license and reliable vehicle is required

Your responsibilities will include:

• Create and maintain strong, positive relationships with all internal and external stakeholders
• Act as the client's primary point of contact for requests, feedback and escalation of issues
• Attend to all client requests and action appropriately, always providing excellent customer service
• Maintain accurate, up to date client files and operational documentation, including suppliers/contractors licenses, insurances, certifications etc.
• Provide training on the use of the job management system to all users (clients, suppliers) and assist with any queries
• Assist with the engagement of new contractors/ suppliers and provide appropriate onboarding, induction and training to ensure works are completed correctly within SLA's
• Coordinate and schedule qualified contractors to jobs, ensuring all job details are captured in the job management system, and invoices are correct and accurately processed
• Work with Accounts to rectify any accounts/ invoice enquiries
• Assist in developing monthly client reports including other relevant documentation as required
• Attend client meetings and site visits as required.
• Work closely with the Senior Management by completing ad hoc/ administrative tasks as required
• Find any new business opportunities to assist in the growth of the business

If you think this sounds like the perfect position for you, please apply now!

Candidates of an Aboriginal or Torres Strait Island background are encouraged to apply.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Benefits:

• Ability to work from home

Schedule:

• 8 hour shift

Supplementary Pay:

• Annual bonus
• Performance bonus

Experience:

• Facilities Management: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person