Tenacity CX are Australia’s leading supplier of recruitment solutions to the Customer Experience industry.

We are looking for a motivated Team Leader with a proven track record leading service teams with the Contact Centre space.

A great opportunity as this is a newly created team within an established business (who are leaders in their field).

The role:

• Leading a team of 11 Service Specialists in the insurance industry whose role is to process general enquiries, renewals, amendments, payments
• Full time Monday - Friday, 8am-5pm
• $90k - $110k (including 11.5% super) + 7.5% yearly bonus
• 50/50 WFH & in office settled into the role
• Start date is 28th April (or earlier if available)

To be successful in the role you will need the following skills & attributes:

• Confident with the challenge of leading a newly created team
• Proven experience leading teams (2+ years) within contact centres
• Focused on providing an exceptional customer experience
• Passionate about leading and developing a team
• High-level communicator with strong people skills
• Constantly thinking outside the box
• Drive & motivation to be successful and grow within the role
• Ability to create a strong team culture and successful working environment

What's in it for you?

• Highly driven & supportive management team
• Working for a company that has strong retention of its people

Note that this will initially be in office whilst onboarding and then a 50/50 hybrid role there after.

We are interviewing immediately – Do not miss this fantastic opportunity!! APPLY TODAY!