Do you thrive in a dynamic, fast-paced environment?

Do you have the ability to lead, motivate, and coordinate a team to deliver exceptional frontline customer service?

About the Role
We are looking for a dynamic and experienced Assistant Team Leader to join our Commercial/Reservations branch and help us continue to set the standard for customer excellence. This is a fantastic opportunity for someone who excels in a customer-focused environment and has a proven track record of delivering outstanding information services.

As an Assistant Team Leader, you'll coordinate the daily operations of our Contact Centre and Ticketing Office team, ensuring we consistently meet and exceed industry-leading standards in ticket sales and passenger information. You’ll also work closely with the Team Leader and Contact Centre Administrator to maintain duty rosters for the team, ensuring that operational needs are met effectively.

Our ideal candidate will bring strong analytical and problem-solving skills, identifying areas for improvement and implementing solutions to enhance service delivery. Your outstanding organisational abilities will allow you to manage competing demands, prioritise tasks effectively, and meet critical deadlines. Additionally, your proficiency with computer systems and software will help you quickly adapt to new technologies, including in the delivery of effective training to the team.

If you're ready to take on a leadership role in a fast-paced, customer-centric environment and have a passion for delivering top-quality service, we encourage you to apply today!

About You!

To excel in this role, you should possess:

• Demonstrated experience in delivering effective information services in a frontline customer-focused environment.
• Demonstrated knowledge, understanding and commitment to customer service excellence.
• Demonstrated staff supervision skills, including the ability to motivate and support others, and facilitate staff training and development.
• Proven effective mediation and conflict resolution skills.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round.

This is a permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Teresa Murray, Reservations Services Coordinator on (08) 9326 3852 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected]