Senior Analytics Engineer

• Ongoing, full-time opportunity
• Clerk grade: 9/10
• Salary range: $125,693 - $138,510 p.a. plus superannuation and leave loading
• Location: Sydney

Help solve the State's most challenging problems with data and analytics.

What drives State decisions around housing? What determines safety standards across our workplaces? And how does the State decide the best allocation of resources and funding?

The most challenging Government problems are solved using analytics. The best outcomes for NSW citizens are driven by reliable data and insights, developed by highly skilled and motivated analytics teams. This is your opportunity to join one of them.

If you're passionate about transforming data into actionable insights that shape policy, improve public services, and drive smarter decision-making, join the Department of Customer Service as a Senior Analytics Engineer - where your expertise will directly impact critical government initiatives.

You'll be joining a motivated and high-performing analytics team who:

• Have a defined remit to develop and deliver high-value analytics use cases for DCS and its leaders
• Are trusted advisors to the executive leadership team, with proven strategic and analytical expertise and a track record of delivering impactful budget, people and regulatory outcomes for the Department
• Have an established reputation, strong executive presence and play a key role in influencing business decisions and direction through analytics
• Own, maintain and develop several critical reporting solutions for the Department and its external partner agencies
• Strive to create value and drive business outcomes through every data point, insight and solution we produce

Your responsibilities will be to:

• Help translate complex business problems or questions into advanced analytical and predictive solutions that deliver value and drive outcomes for DCS and the State.
• Design and implement technical solutions to answer critical business questions and support executive decision-making.
• Develop and maintain data models to support business intelligence and advanced analytics.
• Design, build, and optimise data warehousing solutions, ensuring scalability, security, and performance.
• Oversee and enhance the end-to-end data warehousing architecture, including data ingestion, transformation, and storage.
• Develop data and analytical pipelines to enable high-value analytics use cases.
• Collect, analyse and interpret large data sets from multiple sources and develop custom data models and algorithms to support the delivery of innovative data solutions.
• Establish and ensure strong data quality, accuracy and consistency standards across key managed data sources.
• Collaborate with fellow developers to design, build, test, and deploy technical solutions.
• Conduct code peer reviews to maintain code quality, consistency, and best practices.

We'd love to hear from you if you…

• Have demonstrated, real-work experience in data science or analytics engineering.
• Have strong problem-solving skills and the ability to recommend fit-for-purpose solutions and technologies.
• Have solid experience in, and strong understanding of, best practices in analytics, data management, and data architecture.
• Have experience working in cross-functional teams, including with data analysts, data scientists, and business stakeholders.
• Can translate technical concepts into business-friendly language for senior stakeholders.
• Can distil complex technical challenges into simple, achievable solutions and milestones
• Approach every challenge with an open and solution-orientated mindset
• Have tertiary qualifications in computer science, data science, information technology, statistics or a related field.

…and can demonstrate the following technical skills and qualifications:

• Advanced expertise in SQL (advanced queries, performance tuning, functions).
• Strong proficiency in Python
• Experience with data warehousing solutions, including SAP Business Warehouse (SAP BW), and familiarity with ABAP for SAP-related data processing.
• Understanding of dimensional modelling, star schemas, and best practices in data warehouse design.
• Experience in designing and maintaining ETL/ELT pipelines.
• Hands-on experience with Power BI for data visualisation and reporting.
• Knowledge of Microsoft Fabric and cloud-based data platforms.
• Familiarity with version control and CI/CD pipelines for data workflows (nice to have)
• Strong grasp of data governance, data quality, and security best practices (nice to have)

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nathan Ly via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 31st March 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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