Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

Reporting to the National Contact Centre Manager, you'll be joining an award-winning Customer Service team as the first point of contact for a wide range of stakeholders, including potential Aveo customers, to connect them with our expert team members. Our Customer Contact Specialists thrive in a fast-paced, vibrant and strong team culture. If you have a background within a customer service call centre, this role is for you. Make the switch to retirement living and bring your passion to life!

We have two permanent full-time opportunities available, working Monday-Friday in our Newstead Corporate Office. Due to servicing our entire Aveo communities, 7am availability is required. One (1) Saturday per month availability is required.

What we offer

• A fun, vibrant and award-winning customer service team culture (you'll love our team activities!)
• Rostered Day Off (RDO) on a Friday if you work a Saturday shift
• Flexible working arrangements (3 days in our office, 2 days from home). Our Newstead Office is walking distance from Bowen Hills train station with end-of-trip facilities available
• $60,700p.a inclusive of super + two (2) 'All About Me' leave days per calendar year, annual salary reviews and KPI incentives paid monthly
• Paid Parental Leave and Purchased Annual Leave options
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Opportunities for further career progression (e.g. progress into sales consultant roles)

You will

• Engage with a wide range of stakeholders, including prospective Aveo customers, current residents, family members or suppliers and provide exceptional customer service
• Handle inbound sales enquiries for our Aveo communities and seamlessly transition the customer to our Sales experts
• Maintain a high quality of call performance by delivering service that reflects Aveo's values
• Maintain accurate call records
• Respond to email, web chat and Facebook enquiries as required
• Work as part of a close-knit team to exceed KPI targets, but most importantly, contribute to a strong culture of team positivity and activities

What you'll bring

• Previous experience in a call-centre customer service environment (required)
• Excellent written and verbal communication skills with a genuine interest in connecting with seniors
• A fun and energetic attitude who enjoys working in a fast-paced team environment
• Strong problem-solving skills and the ability to work without direct supervision.
• Proficient in Microsoft platforms, including Office, Teams and Dynamics CRM (highly regarded)
• Flexibility to work on a rotating roster including Saturdays

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 80+ diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.