• Flexible work options (remote or in-office)
• Competitive pay with a range from $30-$35p/h + Super
• 3-6 months Temporary Contract

About the Organisation:

This organisation provides aged care and disability support services across multiple Australian states, focusing on helping individuals live independently and engage with their communities. Committed to diversity and inclusivity, they create a supportive environment tailored to each individuals goals and needs.

About the Role:

Seeking 3 motivated and detail oriented individuals to join the team for a 3-6 month contract as a Business Support Coordinator. You will be responsible for reviewing online client files to ensure compliance with mandatory quality standards. This role requires a keen eye for detail and a commitment to ensuring all client documentation is accurate, up to date and meets the required timelines.

Key Responsibilities:

• Review and assess client files for compliance with mandatory quality standards.
• Navigate and utilise an online CRM system (training provided) to find and review specific documents and information.
• Ensure client files are complete with required documentation and information.
• Work closely with a small team to divide tasks and complete the reviews efficiently.
• If required, contact families and professional supports to request missing information or documents (Customer service experience is a bonus).
• Record findings and take necessary actions if a client has exited the service.

What We’re Looking For:

• Microsoft Office skills (Word, Excel, etc.) to handle documentation and spreadsheets.
• Basic systems familiarity and the ability to quickly learn and navigate a new online CRM system.
• Compliance understanding or an eagerness to learn, particularly in reviewing files and ensuring they meet quality standards.
• Ability to work independently and as part of a team to meet targets and deadlines.
• Customer service skills (preferred but not mandatory) for potentially contacting families/professional supports.
• Available for initial on-site training and then flexible to work from home or from an office (Ballarat, Bacchus Marsh, Yarraville).
• Strong attention to detail and the ability to meet deadlines in a fast-paced environment.

If you are looking for an exciting new administrative opportunity then please "apply" now by sending your resume in word format. Alternatively you can also contact Suezainne Papal by email at [email protected] for a confidential discussion.

Johnson Recruitment actively embraces diversity in the workforce through inclusive community representation of gender, culture, thought, and work arrangements.