Randstad Digital is currently working with a Financial Services client to find a mid-level Process Analyst to join their team permanently, based in the north of Brisbane. This role is responsible for mapping business processes and customer journeys and using these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy.

Responsibilities:

• Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives.
• Understanding business objectives and mapping business processes accordingly
• Creating process maps and documentation aligned with the required standards and conventions.
• Effectively engaging stakeholders and facilitating workshops to gather and document processes.
• Working with change delivery teams to embedding changes into the organisation.
• Analyse existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes.
• Conduct change impact assessment to identify impacts to other processes, teams, or departments.
• Providing process reviews and recommending updates to solve business problems and deliver business outcomes.
• Assisting leaders to identify opportunities for improvement via data analysis and mapping, to meet organisational strategy objectives.
• Identify opportunities for improvement, support and change delivery.

Necessary Skills:

• Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To-Be process mapping and data models.
• A Bachelor degree in a relevant discipline or commensurate industry experience.
• An understanding of the General Insurance industry would be preferred.
• Formal Business Analysis qualification (e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification) would be preferred.
• A professional and "can do" attitude with a real passion for customer service.
• Intermediate knowledge of Google Suite, including Docs, Slides, Sheets is mandatory and Miro is highly regarded.

Interested? Apply Now!

Interested in finding out more? Send your application by clicking "Apply Now" and following the prompts. Alternatively, send your CV to [email protected].

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.