About this Opportunity

• Continuing, Full Time
• Students Directorate
• CQUniversity Rockhampton
• Higher Education Worker Level 6
• Total Remuneration $107,321 to $115,586 pa (including salary of $90,688 to $97,672 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

CQUniversity is seeking a passionate and experienced leader to guide our Student Advising team and shape the student experience. In this key role, you will lead a team of dedicated professionals, providing personalised guidance and support to students from enrolment through to graduation.

You will drive a proactive and student-centred approach, ensuring students have access to the right advice, services, and support to succeed. Your leadership will foster a culture of engagement, problem-solving, and collaboration – empowering both students and staff to achieve their best. Working closely with teams across the University, you will play a vital role in enhancing student retention and success.

If you are a strong communicator, thrive in a dynamic environment, and are committed to improving student outcomes, we want to hear from you. Join us and make a meaningful impact on the lives of our students.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Proven leadership experience in managing teams within a customer service environment.
• Relevant knowledge and understanding of the diversity of Aboriginal and Torres Strait Islander cultures and demonstrated understanding of the importance of Indigenous participation and engagement in education.
• Excellent communication and interpersonal skills, with a track record of successfully resolving complex client issues.
• Strong knowledge and proficiency in information systems and Microsoft software applications.
• Exceptional time management, organisational and problem-solving skills with a high level of attention to detail.
• A relevant degree with subsequent experience in student support, or an equivalent combination of experience in a student-centred or related environment and/or training.

Position Description

For further information about this position, please refer to the Position Description on the CQUniversity Careers Site.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 6 April 2025

Job Requisition ID: 5601

This position is only open to Aboriginal or Torres Strait Islander applicants. CQUniversity is committed to the improvement of employment outcomes for Aboriginal and/or Torres Strait Islander peoples. The aim of our Reconciliation Action Plan and First Nations Workforce Strategy 2020-2025 is to address the under-representation of Aboriginal and/or Torres Strait Islander peoples across all CQUniversity campuses. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 105 of the Anti-Discrimination Act 1991 (Qld).

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

Keywords: Support Worker | Team Management | Student Wellbeing | Administration | Student Services | Customer Service | Indigenous Student Support | Admissions Officer | Client Services | Community Officer | Community Engagement | First Nations | Call Centre