Your new company

Work as a member onboarding consultant for a leading health insurer based in Parramatta!

Your new role

A Member Onboarding Consultant is responsible for onboarding members through Welcome calls. This includes conducting calls as instructed by Contact Centre Leadership Team.

• Provide a positive member experience during interactions.
• Guiding members through using self-service app.
• Handling policy updates and assisting with member initial enquiries.
• Provide feedback via Leadership Team of member interactions.
• Follow provided interaction guides.

What you'll need to succeed

• Experience in customer service or Contact Centre environments.
• Strong verbal and phone communication skills.
• Ability to meet and exceed member-focused KPIS.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals.
• Comfortable navigating different systems with strong data entry accuracy.

Must be available to attend an in person assessment centre on Monday 17th March!

Must be either PR or Citizen.

What you'll get in return

• $61,500 + 9.5% loading + super
• WFH 3 days per week after training
• Discount on health insurance for family and friends
• Parramatta location
• Supportive and friendly environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.